EssilorLuxottica · 1 month ago
Customer Service Advocate
Greensboro, NC
Full-time
Onsite
Mid Level
4+ years expEssilorLuxottica is a global leader in the design, manufacture, and distribution of eyewear products. The Customer Service Advocate will focus on managing customer requests, ensuring timely completion of jobs, and providing quality customer service while maintaining effective communication with customers and internal teams.
EyewearHealth CareProduct Design
Responsibilities
Manage customer requests via Salesforce cases to successful outcome
Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner
Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions)
Prioritize and problem solve complex customer issues and concerns
Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner
Conduct professional communication with customers
Occasional Modification of jobs to customer specifications
Act as a liaison between the Lab, Customer Service, and Internal-company laboratories
Perform other duties within the customer service department or other areas as assigned
Maintain a clean and organized work environment
Observe all company policies, rules, and safety practices
Qualification
Required
High School education or equivalent required
4+ years previous related optical experience and/or training
Data Entry knowledge
Lab process flow knowledge
Telephone/Email Etiquette
Active Listening
Familiarity with electronic communication methods such as email, instant messaging, and chat services
Basic ability to add and subtract
Understand decimal numerical sequencing
Ability to read, write, and comprehend simple instructions, short correspondence, and memos
Ability to communicate effectively in a team environment
Ability to use professional language/conduct when communicating externally to customers
Keyboarding skills with the ability to do 10 key
Basic computer hardware knowledge
Preferred
ABO (AMERICAN BOARD OF OPTICIANRY) Certification
Microsoft Office programs required (Excel, Word, etc.)
Gmail and Google Suite of Web Based Applications
Eclipse Order Entry experience
Optifacts experience
Salesforce.com experience
Benefits
Health care
Retirement savings
Paid time off/vacation
Various employee discounts
Company
EssilorLuxottica
EssilorLuxottica is an ophthalmic company that specializes in the design, manufacture, and marketing of eyewear products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.89BKey Investors
Meta
2025-07-08Post Ipo Equity· $3.53B
2025-06-03Post Ipo Debt· $1.14B
2024-08-29Post Ipo Debt· $2.22B
Leadership Team
Juliana Chua
Head | Digital Innovation (Global SSC)
Olivier Bardot
Head of IT Shared Services Centers for Enterprise Applications
Recent News
2026-01-16
Company data provided by crunchbase