MUFG · 3 months ago
Payments Specialist, VP
Jersey City, NJ
Full-time
Hybrid
Mid Level
$134K/yr - $165K/yr
3+ years expMUFG is one of the world’s leading financial groups, dedicated to making a difference for every client, organization, and community. The Payments Support Specialist will ensure smooth operations and provide comprehensive technical support for payment systems, collaborating with cross-functional teams to maintain reliability and efficiency in the payment processing infrastructure.
Financial Services
Responsibilities
Provide first-line and second-line support for payment processing systems, addressing issues in real-time to ensure uninterrupted operations
Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs)
Monitor payment platforms and related systems to proactively identify and mitigate potential issues
Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality
Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies
Analyze and report on payment system performance, recommending improvements for efficiency and scalability
Maintain detailed technical documentation for payment systems, workflows, and support procedures
Ensure that payment processes meet relevant regulatory requirements and security standards
Lead outage calls with business partners, development teams and senior management all on the call
Determine root cause and driving remediation tasks to avoid repeat incidents
Qualification
Required
Strong understanding of payment processing systems, APIs, and integration frameworks
Proven ability to analyze and resolve complex technical issues under pressure
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
3+ years of experience in IT support, with a focus on payment systems or financial services
Proficiency in system monitoring tools, SQL, and scripting languages (e.g., Python, Shell)
Comfortable working in a fast-paced environment and managing multiple priorities
Experience with monitoring tools such as Splunk, Dynatrace, IR360, or others
Bachelor's degree in Information Technology, Computer Science, or a related field
Preferred
ITIL certification or similar is a plus
Benefits
Comprehensive health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation
Sick days
Holidays
Company
MUFG
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greidy Puig
Vice President Finance- Business Unit CFO
Mark Fernandez
Vice President, Global Markets CFO Office
Recent News
2024-04-29
Company data provided by crunchbase