Citi · 1 month ago
Branch Network Operations Support Lead - Northern California/Nevada
Merced California United States
Full-time
Hybrid
Mid, Senior Level
$103K/yr - $155K/yr
6+ years expCiti is a leading global bank, and they are seeking a Branch Network Operations Support Lead to provide operations support services for the Northern California/Nevada market. The role involves serving as a technical authority, assisting with operational processes, and leading projects across multiple Operations areas.
BankingFinanceFinancial Services
Responsibilities
Serve as technical authority for 4 Areas within the Northern California/Nevada market within Citi's U.S. Branch Network, providing advice and counsel related to the technology or operations of the business as well as provide operational assistance
Visit Branches to assist with Risk and Controls Execution awareness, root cause detection and guidance
Accountable for following up on all VBS Tasks and Assure\INTErACT entry completion
Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
Communicate regularly with all Operations teams and departments
Maintain knowledge of Citi’s operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients
Analyze existing operational processes and apply creativity to complex situations, as needed
Perform User Acceptance Testing and platform rollouts
Lead projects across multiple Operations areas, serving as an analytical and/or procedural expert and coach lower level team members on operational processes
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
6-10 years of Branch leadership experience
Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Ability to be in the field up to 75% of the time
Bachelor's degree/University degree or equivalent experience
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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