GoNetspeed · 1 month ago
Customer Experience Representative
Phelps, New York
Full-time
Onsite
Entry, Mid Level
$19/hr - $20/hr
2+ years expGoNetspeed is committed to providing the fastest and most reliable Internet to the communities they serve. As a Customer Experience Representative, you will be the primary point of contact for customers, delivering exceptional service and building strong customer relationships.
Information TechnologyInternetTelecommunications
Responsibilities
Responsible for providing customer service for all customers
Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time
Experience in dealing with challenging interpersonal situations using flexibility to create positive change
Strong face to face, written and verbal communications skills
Experience diffusing difficult customer situations
Qualification
Required
Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time
Experience in dealing with challenging interpersonal situations using flexibility to create positive change
Strong face to face, written and verbal communications skills
Experience diffusing difficult customer situations
Two years of experience in direct or related industry
Associate degree in business or a combination of education and experience
Interact with complex database and management systems supporting customers
Familiar with bookkeeping practices and data management
Detail-oriented problem solver with experience improving processes
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
GoNetspeed
GoNetspeed provides high-speed, fiber optic Internet connectivity with a strong focus on customer service.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$11.51MKey Investors
Rhode Island Commerce CorporationMaine Connectivity AuthorityOak Hill Capital Partners
2025-05-23Grant· $9M
2023-04-24Grant· $2.51M
2021-01-21Non Equity Assistance
Leadership Team
T
Tracy Ford
Chief Financial Officer
T
Tom Perrone
Chief Operating Officer
Recent News
2026-01-11
2026-01-06
Government Technology US
2025-09-24
Company data provided by crunchbase