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Summa Health · 1 month ago

Collection Representative I, Revenue Cycle

Greater Cleveland

Full-time

Onsite

Entry Level

$19.23/hr - $23.08/hr

2+ years exp

Summa Health System is recognized as one of the region’s top employers, known for its commitment to excellent service and servant leadership. The Collection Representative I role involves analyzing account delinquencies, contacting patients or third parties for collections, and recommending payment options. This position requires strong communication skills and the ability to work effectively within a team.

Health CareMedicalNon Profit

Responsibilities

Analyzes all account delinquencies and account activity to ensure timely and accurate payments from the appropriate payers

Contacts appropriate patient or third party for collection of account

Analyzes account activity

Analyzes, investigates, and recommend alternative payment options to patients

Qualification

Healthcare experienceCollection processes knowledgeAutomated collection systemsPatient accounting proceduresSkip tracing techniquesAnalytical skillsCommunication skillsTeamwork abilityDecision-making abilityConfidentiality maintenance

Required

High school diploma or equivalent

Two (2) years experience in healthcare environment or at least (2) years experience in the collection field

Basic knowledge of patient accounting procedures and hospital policies

General knowledge of third party payers, collection laws, FDCPA ruling and collection processes

Experience with automated collection system

Knowledge of skip tracing techniques

Working knowledge of hospital patient accounting procedures, computers, calculators, telephones, and other equipment used in the Patient Financial Services area

Represents Summa Health System in a positive, professional, and ethical manner

Strong communication skills with the ability to effectively communicate verbally and in writing with those contacted in the course of work

Ability to establish productive working relationships

Ability to work productively as a part of a team

Ability to make good decisions and think independently

Good analytical skills necessary for problem solving and patient account resolution

Diverse knowledge and experience in utilizing standardized PC software

Must maintain confidentiality of patient, employee, and financial information

Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity