Citi · 1 month ago
Mortgage Operations Manager - SVP
Ofallon Missouri United States
Full-time
Hybrid
Senior Level, Lead/Staff
$123K/yr - $185K/yr
10+ years expCiti is a financial services company looking for a Mortgage Operations Manager at the senior vice president level. The role involves managing a team to provide sales support activities, drive performance metrics, and ensure compliance while delivering seamless services to sales professionals and client segments.
BankingFinanceFinancial Services
Responsibilities
Manage a team of product managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Partner with senior leadership and key stakeholders to develop performance metrics that measure success against business strategy and corporate goals and lead efforts to set quarterly and annual targets for each metric
Design and implement sales processes/tools from client acquisition through onboarding and ongoing relationship building
Partner with global finance team and manage data collection process to ensure data is captured correctly for reporting
Partner with performance management teams to ensure business performance aligns with overall goals
Track performance metrics, develop timely business review presentations, and provide stakeholders with analysis of performance, trends, and drivers for performance
Design end-to-end business and professional development for sales professionals as well as identify performance issues and engage stakeholders to ensure action plans are created to remediate problems
Communicate/provide additional materials to ensure field can implement and/or execute against key priorities and initiative across lines of business and maintain knowledge of competitor product offerings and advance Citi’s product as leader
Ensure the focus of risk management, documentation, and compliance as well as the on-going and transfer of expertise across the team
Complete quarterly analysis of business YTD performance and present business heads with analysis and insights on performance trends
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualification
Required
10+ years of relevant experience
Experience in financial services preferred
Experience in project management to manage, execute, and communicate business performance
Extensive knowledge of banking and financial services industry
Extensive knowledge of sales and service process
Demonstrated leadership and people management skills
Ability to creatively design end-to-end sales processes and assistance
Bachelor's degree/University degree or equivalent experience
Preferred
Experience in financial services preferred
Master's degree preferred
Benefits
Discretionary and formulaic incentive and retention awards
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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