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Lalamove · 1 month ago

Driver Operations Manager

New York

Full-time

Onsite

Director/Executive

8+ years exp

Lalamove is a technology-driven logistics company that connects drivers and customers for efficient delivery services. The Driver Operations Manager will be responsible for growing and retaining the driver supply for US operations, focusing on driver acquisition, community management, and operational standards.

AppsDeliveryLogisticsSupply Chain ManagementTransportation

Responsibilities

Driver acquisition and onboarding: constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding

Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the US

Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues

Performance: constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions

Team management: hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions

Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively

Qualification

Data-driven decision makingLeadership skillsTeam managementLogistics experienceMobileWeb technologiesProcess improvementCommunity managementPrioritization skillsCommunicationProblem-solvingIntegrity