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DoiT · 2 weeks ago

Senior Partner Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for business growth and innovation. The Senior Partner Success Manager will manage channel partner relationships, ensuring alignment and success through onboarding, training, and ongoing support.

AnalyticsBig DataCloud ComputingInformation TechnologyInternet of ThingsRobotics

Growth Opportunities

Responsibilities

Develop and maintain strong partner relationships, working collaboratively to set and achieve mutual goals and objectives

Onboard DoiT channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success

As an expert on our FinOps platform DoiT Cloud Intelligence™, deliver 'train the trainer' enablement sessions that allow our partners to also become experts. Ensure partners have the knowledge to onboarding new customers, connect cloud accounts, and leverage all available DoiT Cloud Intelligence™ features

Facilitate an ongoing partner sync cadence, including: building agendas and meeting materials, capturing meeting outcomes, and managing ongoing workstreams with our partners. Maintain partner context in DoiT tooling

Monitor partner engagement health metrics, including CSAT, customer onboarding, and product usage metrics

Act as 'voice of the partner,' providing feedback to the relevant internal teams and stakeholders

Manage and escalate product and support issues, driving resolution with high partner satisfaction

In collaboration with the Manager, Partner Success and DoiT Customer Success leadership, facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment

Some travel to partner locations may be required

Qualification

Customer Success ManagementChannel Partner ManagementProject ManagementSaaS ExperienceFinOps UnderstandingExecutive PresenceAutonomous WorkCommunicationCross-functional Collaboration