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Mindray North America · 1 month ago

Field Service Rep - Southern California

CA, US

Full-time

Onsite

Entry, Mid Level

Mindray North America is a provider of medical technology solutions, and they are seeking a Field Service Representative for Southern California. The role involves providing technical service and support for Patient Monitoring and Anesthesia products, while also pursuing the renewal of service contracts and ensuring customer satisfaction.

Health CareManufacturingMedical Device

Responsibilities

Provides technical service support on the installation, inspection, repair, and preventative maintenance of Mindray products for customers within their territory

Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study

Provides telephone support to customers, sales, and clinical education staff

Documents all activities in accordance with Mindray Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections

Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts

Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals

Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order

Maintains organized supplies and inventory

Provides technical support for Sales and Clinical Education staff

Qualification

Technical service supportTroubleshootingRepairCalibration of medical productsField service experienceCustomer-oriented communicationWell-organizedEnthusiastic demeanorDriving recordCritical thinking