Freedom First Credit Union · 1 month ago
Contact Center Agent I
5240 Valleypark Dr, Roanoke, VA, US
Full-time
Onsite
New Grad, Entry Level
0+ years expFreedom First Credit Union is seeking a Contact Center Agent I to handle incoming and outbound calls while identifying member needs and effectively communicating solutions through various credit union products. The role involves responding to service requests, resolving issues, and referring members to appropriate departments.
FinanceFinancial ServicesNon Profit
Responsibilities
Available to accept inbound member calls from the Account Specialist queue and performs outbound calling as needed
Identifies cross-sell opportunities by asking questions and refers members to the appropriate employee and/or business partners to deliver those products and services
Answers questions about product details and services; the credit union and issues with accounts for members
Process PBI queue Contact/Service events
Respond to BANNO conversations in an accurate and professional manner
Cross trains on other duties that employees of the Contact Center perform
Perform other related duties as assigned
Qualification
Required
Six months to two years of Call Center or related experience
A high school education or GED
Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone
Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials
Must have the skill and ability to use Microsoft Word and Excel
Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act
Company
Freedom First Credit Union
Freedom First Credit Union offers customized local service tailored to your financial needs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chase Clark, MBA
Chief Commercial Credit Officer
Shon Aguero
Chief Banking Officer
Recent News
2023-12-28
Credit Union Times
2023-12-28
Company data provided by crunchbase