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Needham Bank · 1 month ago

Digital Banking Specialist

Needham, MA

Part-time

Onsite

New Grad, Entry Level

$20.04/hr - $26.05/hr

Needham Bank is a financial institution seeking a Digital Banking Specialist to manage and service their digital banking portfolio. The role involves account origination, maintenance, customer support, and ensuring compliance with regulatory guidelines.

BankingCommunitiesFinancial Services

Comp. & Benefits

Responsibilities

Review Online Account Opening (OAO) applications, ensuring applicant identities have been validated, accounts have been funded, and all ancillary services have been appropriately established

Provide customer support via phone and email related to digital banking areas

Review and process Consumer Online Banking applications

Monitor closed online banking agreements and perform necessary maintenance

Create monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basis

Perform daily responsibilities of associated digital banking services, such as Zelle, External Transfers, Loan Payment, Money Management, etc. Provide internal/external system support

Review and process business and/or consumer remote deposit capture items for timely delivery to processor

Assist with day 2 balancing and review process of all remote deposit capture services

Review and monitor anomalies in the online banking channel using fraud detection system

Contact customers and/or branch personnel in response to unusual or suspicious activity. Work with other department team leaders on cases

Creating and updating digital banking procedures; provide assistance and guidance to branch personnel regarding digital banking policies and procedures

Provide assistance with Quicken/QuickBooks inquiries/troubleshooting

Work with vendors and outside service providers to ensure operational performance standards are maintained

Assist in digital banking system projects, system upgrades and system change notification related to digital banking and help facilitate duties including customer correspondences, tracking, updating customer information systems and performing other functions to ensure compliance with state and federal guidelines

Provide assistance and backup with all digital delivery channels and processes

Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist

Assist as back up to all other functions in Digital Banking

Perform additional duties as requested, needed or assigned

Qualification

Digital banking processesCustomer service skillsTechnical skillsProblem-solving skillsEthical standardsBanking knowledgeMulti-taskingEnglish communicationTeam playerAdaptability