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PNC · 1 month ago

Operations Manager - Asset Management Group (Fee Unit)

OH - Cleveland (44135)

Full-time

Hybrid

Mid, Senior Level

$45K/yr - $86K/yr

5+ years exp

PNC is a leading financial services institution and they are seeking an Operations Manager for their Asset Management Group. The role involves overseeing fee calculations and processing, leading a team, ensuring compliance, and driving operational improvements to enhance service delivery.

BankingFinanceFinancial Services

No H1B

Responsibilities

Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors

Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues

Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans

Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements

Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures

Qualification

Asset Management ExperienceMicrosoft Excel ProficiencyTeam LeadershipRisk Mitigation StrategiesProject ManagementProcess ImprovementsCustomer SolutionsEnsure ComplianceEffective CommunicationProblem Solving

Required

Typically 5+ years of related experience

At least 2 years of previous supervisory experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered