OPSWAT · 1 month ago
Senior Professional Services Engineer
United States
Full-time
Remote
Senior Level
7+ years expOPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivering an end-to-end platform for organizations to protect their networks. The Senior Professional Services Engineer will be responsible for deploying OPSWAT solutions, providing managed services, and acting as a trusted technical advisor to customers.
Cyber SecurityDeveloper APIsEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments
Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions
Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams
Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows
Deliver technical workshops, product training, and knowledge transfer sessions
Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services
Run 24x7/8x5 SOC operations depending on service scope
Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS)
Lead threat investigations, incident triage, and escalation to customer teams
Build and implement detection rules, playbooks, and incident workflows
Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement
Ensure SLA adherence and high-quality service delivery
Own project planning, execution, and delivery for Professional Services engagements
Create and manage project plans, timelines, risks, documentation, and stakeholder communication
Coordinate across internal teams including Product, Engineering, Support, and CS
Manage multiple customer projects simultaneously while meeting delivery deadlines
Serve as a primary technical point of contact for assigned customers
Communicate complex technical concepts clearly and confidently to both technical and executive audiences
Build strong customer relationships that drive trust, adoption, and long-term value
Participate in quarterly business reviews (QBRs) and service improvement discussions
Qualification
Required
7+ years in cybersecurity, with strong exposure to enterprise environments
Hands-on system administration experience (Windows, Linux)
Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments
Networking expertise across IT & OT environments, including segmentation, firewalls, VPNs, ICS/SCADA basics
Prior experience working in a SOC environment and delivering SOC services
Familiarity with SOC tools & technologies such as: SIEM (Splunk, QRadar, Sentinel), SOAR platforms, EDR/XDR solutions, Vulnerability management, Threat intelligence platforms
Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001
Strong project management skills with experience driving complex technical projects
Experience working with enterprise customers across multiple time zones
Excellent written and verbal communication skills
Ability to lead customer conversations with clarity, confidence, and empathy
Strong problem-solving and critical-thinking skills
Ability to work in fast-paced environments and handle multiple priorities
Preferred
Certifications like PMP, PRINCE2, or Agile methodologies are a plus
Security certifications such as CISSP, CISM, CEH, GCIH, GCIA
Cloud certifications (AWS/Azure/GCP)
Networking certifications (CCNA, CCNP)
Benefits
Competitive compensation and professional growth opportunities.
Company
OPSWAT
OPSWAT is a Critical Infrastructure Protection CIP Cybersecurity for ICS and OT environments
501-1000 employees
H1B Sponsorship
OPSWAT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$125MKey Investors
Brighton Park Capital
2021-03-31Private Equity· $125M
Leadership Team
Benny Czarny
CEO & Founder
Dan Lanir
Senior Vice President of Customer Experience
Recent News
2025-12-15
Company data provided by crunchbase