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Oldcastle Infrastructure · 1 day ago

Senior Collections Specialist

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

12+ years exp

Oldcastle Infrastructure is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. The Senior Collector is responsible for coordinating departmental collection activities, ensuring compliance with collection laws, and improving cash flow by managing relationships with internal teams and customers.

Environmental EngineeringManufacturing

Responsibilities

Handle a portfolio with a potential of over 700 customers

Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues

Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business

Provides detail reconciliations as directed by Management

Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions

Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences

Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies

Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary

Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR

Update weekly and monthly reports for management with the status of delinquent customers and disputes

Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues

Ability to stay accountable, transparent and escalate key issues in a timely matter

Participate in monthly Regional calls with all stakeholders

Maintains accurate and current notes on status of customer accounts

Review and propose potential doubtful or past due accounts for write off

Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold

Ability to speak to your portfolio through analytics and reporting

Qualification

B2B collections experienceExcel proficiencyLien lawsAR account reconciliationCustomer service skillsPC skillsAccounting software proficiencyCommunication skillsDetail-oriented

Required

12 + years of related experience in B2B collections

Knowledge of lien laws a plus

Excellent communications skills, both verbal and written

Excellent customer service skills

Excellent Excel skills including VLOOKUP and pivot tables

Ability to reconcile AR accounts

Ability to communicate with both the internal and external customer

Ability to maintain accuracy in very detailed work environment, highly detail oriented

Proficient in PC skills, accounting software, Internet based

Benefits

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

Company

Oldcastle Infrastructure

Oldcastle Infrastructure future-proofs North America’s infrastructure and transform communities by protecting water, enhancing communications, transporting energy, and strengthening structures.

Founded in 1963

Middle Island, New York, USA

1001-5000 employees