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Relativity · 1 month ago

Specialist, Workplace Operations and Corporate Services

Illinois

Full-time

Onsite

Mid Level

$60K/yr - $90K/yr

3+ years exp

Relativity is a company focused on workplace operations, and they are seeking a Workplace Operations Specialist to support onsite operations at their Chicago HQ office. The role involves managing physical security, reception duties, and compliance ticketing while collaborating with internal teams and vendors to ensure operational efficiency.

ComputerEdiscoveryEnterprise SoftwareInformation TechnologyLegalLegal TechSoftware

Responsibilities

Maintain physical security and related processes: Manage Genetec (badge creation, access levels, camera monitoring, reporting), perform first line troubleshooting, review reports, investigate discrepancies, and escalate security or compliance concerns

Reception and visitor management: Staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts; maintain Mail Room, Coat Closet, and onsite storage; answer phones and handle general inquiries

Ticketing and compliance backup: Monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; act as backup owner for compliance tickets—follow remediation playbooks, coordinate cross-functional follow up (Security, Legal, HR, Facilities, IT), escalate high-risk items to Senior Specialist/Compliance, and provide documented handoffs

Partner with IT and internal teams: Coordinate new hire, visitor, and contractor requirements with IT to ensure SOP and security compliance; partner with teams to maintain equipment, digital signage, and onsite storage

Facilities coordination and vendors: Coordinate and supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and manage vendor relationships

Admin, inventory and logistics: Scan mail/packages; coordinate pickups and deliveries; perform recurring inventory checks; reorder consumables; maintain records and flag shortages

People development and coverage: Act as a coach and mentor for junior team members; train facilities staff in remote locations; serve as backup supervisor for CWSP interns and as backup for select administrative positions

Emergency response and space planning: Respond to emergencies or urgent issues and report appropriately; assist in planning optimal utilization of office space and resources

Continuous improvement and operations: Research and implement systems for office management and organization; help manage inhouse signage and digital displays; suggest workflow and checklist improvements; demonstrate consistent commitment to core company values

Qualification

GenetecJiraMicrosoft Office SuiteVendor ManagementCoachingTroubleshootingCross-functional Collaboration

Required

Manage Genetec (badge creation, access levels, camera monitoring, reporting), perform first line troubleshooting, review reports, investigate discrepancies, and escalate security or compliance concerns

Staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts; maintain Mail Room, Coat Closet, and onsite storage; answer phones and handle general inquiries

Monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; act as backup owner for compliance tickets—follow remediation playbooks, coordinate cross-functional follow up (Security, Legal, HR, Facilities, IT), escalate high-risk items to Senior Specialist/Compliance, and provide documented handoffs

Coordinate new hire, visitor, and contractor requirements with IT to ensure SOP and security compliance; partner with teams to maintain equipment, digital signage, and onsite storage

Coordinate and supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and manage vendor relationships

Scan mail/packages; coordinate pickups and deliveries; perform recurring inventory checks; reorder consumables; maintain records and flag shortages

Act as a coach and mentor for junior team members; train facilities staff in remote locations; serve as backup supervisor for CWSP interns and as backup for select administrative positions

Respond to emergencies or urgent issues and report appropriately; assist in planning optimal utilization of office space and resources

Research and implement systems for office management and organization; help manage inhouse signage and digital displays; suggest workflow and checklist improvements; demonstrate consistent commitment to core company values