Customer Service Associate I jobs in United States
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Ruger Firearms · 4 days ago

Customer Service Associate I

positionMayodan, NC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Ruger Firearms is a well-known company in the firearms industry, and they are seeking a Customer Service Associate I to handle detailed telephone inquiries and provide guidance to customers. The role involves maintaining customer confidentiality, processing orders, and ensuring compliance with state and federal regulations.

Manufacturing

Responsibilities

Respond to detailed telephone inquiries
Maintain a positive professional attitude through all calls, and listen attentively to customer needs
Maintain customer confidentiality
Identify firearms that should be returned to the factory for service
Use technical knowledge to provide guidance to customers over the phone
Use computer software including MOM or Oracle
Process payments for service/parts orders
Generate shipping labels and process emails
Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms
Provide support for quarterly parts inventories
Strive to resolve customer issues on the first contact and advocate for the customer
Participate in training as mandated by OSHA standards
Other duties as assigned by the supervisor

Qualification

OracleMOMData entry skillsCustomer service experienceProduct knowledgeVerbal communicationAttention to detail

Required

Data entry skills
Good verbal communication and attention to detail
Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures
Solid Ruger and/or Shop Ruger product knowledge
Must be comfortable working in a large group where flexibility and interaction is required
Prior experience in a customer facing role is required

Preferred

Experience with computer software like Oracle or MOM is preferred

Benefits

Quarterly profit sharing
Additional shift differential pay

Company

Ruger Firearms

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Sturm, Ruger & Co., Inc. is one of the nation's leading manufacturers of rugged, reliable firearms for the commercial sporting market.
dateFounded in 1949
location
Southport, Connecticut, USA
people-size1001-5000 employees
web-link
https://www.ruger.com/

Funding

Current Stage
Public Company
Total Funding
$40M
Key Investors
Wells Fargo
2018-10-05Post Ipo Debt· $40M
1978-10-20IPO

Leadership Team

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Christopher Killoy
President & CEO
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Christine Fensky
Executive Assistant to CEO / Corporate HR Coordinator
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Recent News

Hartford Business Journal
AG Tong warns Southport-based Ruger over pistol conversion risks, threatens legal action
2025-11-12
MarketScreener
Transcript : Sturm, Ruger & Company, Inc., Q3 2025 Earnings Call, Nov 06, 2025
2025-11-07
Morningstar.com
Sturm, Ruger & Company, Inc. Reports Third Quarter Results
2025-11-06
Company data provided by crunchbase