Chelsea Groton Bank · 1 month ago
Customer Care Call Center- Customer Care Specialist
Groton, CT, US
Full-time
Onsite
New Grad, Entry LevelChelsea Groton Bank is seeking a motivated and dynamic individual for their Customer Care Center. The Customer Care Specialist will assist customers by phone, chat, and video, providing outstanding service and creative solutions to help customers achieve their financial goals.
Banking
Responsibilities
Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATM’s (ITM’s) and the suite of services offered through our online and mobile channels
Responds to Customer needs and questions regarding the operation of accounts, access to services, and adding or reducing service features on various accounts. Recommends creative and customized solutions and follows through to completion
Serves internal and external customers in a professional, courteous, and efficient manner through prompt handling of all transactions via phone or virtually through our video experiences
Establishes deposit accounts and conducts banking transactions virtually through video channels
Qualification
Required
Motivated and dynamic individual
Entrepreneurial spirit
Personable individual willing to help customers achieve their financial goals
Ability to provide outstanding service in a professional manner through various digital channels
Subject matter expert in comprehensive digital banking offerings
Ability to respond to customer needs and questions regarding the operation of accounts
Ability to recommend creative and customized solutions and follow through to completion
Professional, courteous, and efficient manner in serving internal and external customers
Ability to handle all transactions via phone or virtually through video experiences
Ability to establish deposit accounts and conduct banking transactions virtually through video channels
Adherence to Bank policies and procedures relating to regulatory compliance requirements
Benefits
Competitive salary
401(k) plan
Paid time off
Health benefits
Wellness and engagement programs
Leadership training
Professional development
Learning opportunities for all team members
Company
Chelsea Groton Bank
We help customers and communities achieve their specific goals by taking them on as if they were our own.
Founded in 1854
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Joyce
Chief Executive Officer
Laureen 'Lori' Dufficy
Executive Vice President, Chief Experience & Engagement Officer, CFMP
Company data provided by crunchbase