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Palo Alto Networks · 2 weeks ago

Sr Staff IT Systems Engineer

Santa Clara, CA

Full-time

Onsite

Senior Level, Lead/Staff

$131K/yr - $214K/yr

Palo Alto Networks is a cybersecurity company committed to protecting the digital way of life. The IT Systems Engineer will play a critical role in managing and enhancing corporate systems, automating processes, and collaborating with the Information Security team to strengthen security posture.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Responsibilities

Master of Google Workspace: You will have administrative management of our Google Workspace environment, managing everything from user lifecycle and group policies to application settings for Gmail, Drive, Calendar, and Gemini

Guardian of Email Integrity: You will manage and secure all company email channels. This includes administering our primary Google Workspace email, our security gateway, and our transactional email service. Your expertise will ensure our communications are secure, reliable, and protected from threats

Frontline Problem-Solver: You will be a key responder to IT issues, managing and resolving tickets through ServiceNow. You will be responsible for providing timely and effective solutions to your colleagues, ensuring minimal disruption to their work

Security Collaborator: You will act as a crucial liaison to the Information Security team. This involves proactively implementing security configurations, responding to InfoSec requests, and integrating security best practices into all our systems

Champion the strategic use of AI to enhance outcome: identify opportunities to introduce AI and self-service solutions that enhance infrastructure efficiency and empower users. prioritizing activities where these technologies can drive efficiencies and cost savings. Seek advanced solutions in this space and implement predictive analytics

Qualification

Google Workspace ExpertiseEmail Systems ProficiencyITSM KnowledgeScripting & AutomationSecurity MindsetMicrosoft 365 MigrationCommunication & CollaborationChange/Incident ManagementAutonomousInnovation Readiness

Required

BS/MS degree in Computer Science, Engineering, or a related subject, or equivalent experience

Proven experience in a Systems Engineer or similar role, with a strong background in IT infrastructure and support

Google Workspace Expertise: Deep, hands-on experience administering Google Workspace (formerly G Suite) at an enterprise level

Managed or led and executed the full lifecycle of Microsoft 365 to Google Workspace migrations, including data transfer, user provisioning, and post-migration support

Email Systems Proficiency: Solid experience with email security gateways (Proofpoint is a strong plus) and familiarity with mail routing, SPF, DKIM, and DMARC. Experience with transactional email platforms like SendGrid is highly desirable

ITSM Knowledge: Demonstrable experience using ITSM tools, with a strong preference for ServiceNow

Security Mindset: A fundamental understanding of information security principles and experience working collaboratively with security teams

Scripting & Automation: Solid scripting skills (e.g., Javascript, Python, GAM) to automate tasks and improve efficiency

Communication & Collaboration: Excellent communication skills, with the ability to articulate technical issues to both technical and non-technical audiences and to work effectively across teams

Personal Attributes: Highly self-motivated, AI evangelist, possessing an energetic disposition and a positive attitude, geared towards data-driven decisions and focusing on high-impact outcomes

Change/Incident Management - This position plays a key role in maintaining our service level agreements. The successful applicant will have a track record of applying formal change management procedures to minimize risk and disruption. They will also lead incident response efforts, coordinating with cross-functional teams to quickly diagnose and resolve service outages and major incidents

Autonomous - The successful candidate will be a true owner, capable of single-handedly driving initiatives forward. This includes defining requirements, building out the project plan, and independently managing all necessary resources and tasks to deliver a successful outcome. Your success will be measured by your ability to deliver results with minimal direction

Innovation Readiness Continuously embrace emerging technologies, including AI-powered tools, to enhance service delivery, drive automation, and stay adaptive in a fast-evolving IT landscape