Kent Outdoors · 1 month ago
Consumer Experience Representative
Sandy, UT
Full-time
Onsite
Entry, Mid Level
2+ years expKENT OUTDOORS is a leading destination for outdoor enthusiasts, offering innovative and reliable equipment for adventures. The Consumer Experience Representative will provide support to customers across multiple channels, assisting with product expertise, sales initiatives, and ensuring high-quality customer care throughout the purchasing journey.
Retail
Responsibilities
Provide support to end consumers through multiple communication channels, including but not limited to, phone, email, text, chat, social media
Use your passion for our brands and product knowledge to generate direct sales with consumers
Work with the greater Consumer Experience Team to ensure our customers are cared for thoughtfully and efficiently
Be a part of the continued change within our department. Take your acquired knowledge of what our customers need and want from a service perspective, and work with the CXT and Customer Service Manager to develop plans to improve the service we provide
Qualification
Required
A positive, professional, and inclusive attitude to always act with integrity
Excellent communication and interpersonal skills for effective collaboration with our customers and across internal teams
Service mindset with a focus on exceeding customer expectations
Proactive and creative problem solver with the ability to navigate and resolve complex issues independently
Attentive to detail and able to multi-task while withstanding pressure in a fast-paced environment
2-3 years of experience in customer service role(s)
Proficiency in the full Microsoft suite, ticket management systems, etc
Company
Kent Outdoors
Born on the water. Expanding to the land. For leading brands in the outdoor category, “passion” doesn’t quite cut it.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-10
2025-01-06
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