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Victaulic · 1 month ago

Customer Care Special Product Coordinator

Northampton County, PA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Victaulic is a company seeking a Special Product Coordinator/Senior for their Customer Care team. The role involves acting as a sales liaison, preparing quotations, managing project delivery requirements, and ensuring customer satisfaction while adhering to established procedures.

IndustrialManufacturing

H1B Sponsor Likely

Responsibilities

Sales liaison between Engineered Products and our internal/external customers

Prepare and issue quotations for standard and special products

Qualify and review inquiry, specifications and engineering evaluation for completeness and accuracy

Procure vendor/manufacturing costing data and lead time

Determine sell price and perform all related cost/margin analysis

Perform quotation follow-up confirming quote viability

Perform all order related tasks and service-related activities ensuring accurate, timely and effective handling of project requirements including documentation and product delivery

Coordination of project delivery requirements utilizing project management and expediting skills working with Customer Satisfaction

Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner

Assist in qualifying new suppliers to support special products

Assist in the development of various cost matrices, internal price lists, reports

Provide feedback on CC procedures and identify process improvement opportunities

Maintain current documentation and files as per established procedures

Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service

Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization

Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission

Work closely with all facets of the organization to provide superior customer service

Assist in various tasks, projects and responsibilities as assigned by CC Management team

Serve as the team technical subject matter expert for special product, specification, and application

Expert in all CC procedures and applications to achieve daily tasks and goals

Provide subject matter expertise and interpretation of procedures to less experienced team members

Perform full project management responsibilities serving as one point of contact for internal and external customers

Develop expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements

Identify and implement, upon approval, opportunities for the transition of special products to standard

Support new product development as a liaison between Engineering and other cross functional teams to complete tasks for commercialization

Mentor new hires

Qualification

Victaulic product knowledgeProject managementMS Office proficiencyAnalytical skillsMulti-taskingCustomer service experienceCommunication skillsProblem solving

Required

Proficient in MS Office applications including Outlook, Word, Excel, and Power Point

Minimum two years of Victaulic product knowledge and previous customer service experience

Excellent oral and written communication skills

When faced with an adverse situation is patient, professional, and courteous

Goal oriented, reliable, self-motivated, able to problem solve and multi-task effectively in a fast-paced environment

Willing to be flexible in schedule and work occasional overtime

Willing to make infrequent overnight travel

Preferred

B.S. / B.A. Degree preferred or three years of equivalent work experience

Project management and analytical skills preferred

Company

Victaulic

Glassdoor3.8

Victaulic is a producer of mechanical and grooved pipe joining systems.

Founded in 1919

Easton, Pennsylvania, USA

5001-10000 employees

https://www.victaulic.com

H1B Sponsorship

Victaulic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2022 (1)

2021 (2)

2020 (1)