First Advantage · 2 months ago
Customer Success Director - Gig Vertical (UK)
United States
Full-time
Remote
Director/Executive
7+ years expFirst Advantage is a leading provider of global software and data in the HR technology industry. They are seeking a remote Customer Success Director to grow revenue in strategic accounts through consultative sales and management of First Advantage products and solutions.
Human ResourcesRecruitingSkill Assessment
Responsibilities
Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts
Identify additional products or solutions FA can provide
Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions
Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors
Prepare and deliver quarterly and annual client business reviews
Document and manage all action/project plans for assigned client base
Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues
Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices
Constantly seek, share, and implement best practices
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources
Partner with internal account team to review program performance
Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers
Manage monitoring and reporting programs for customers
Perform other duties as assigned
Qualification
Required
Individual is required to reside and be authorized to work in the United Kingdom
Bachelor's degree or equivalent work experience
7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience
Proficiency with MS Office applications including Word, PowerPoint, and Excel
Strong oral and written communication, and interpersonal skills
Outstanding multi-tasking and time-management abilities
Excellent organizational, analytical, problem analysis and problem-solving skills
Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
40-50 hour work week with additional hours as customers, situations and projects require
Preferred
3 years of virtual work experience
Work experience in the professional sales environment is desirable
Benefits
Medical
Vision
Dental
Bike2Work Scheme
Employee Assistance Programme
Pension with employer contribution
Life Assurance
Financial and Legal Helpline
Holidays (PTO)
Enhanced Maternity Leave
Sick Pay
Mentoring Programme
SOAR Programme (Manager development)
Annual Performance Reviews
Company
First Advantage
First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22IPO
2019-11-25Acquired
Leadership Team
David Gamsey
Retired Chief Financial Officer
Recent News
2025-11-25
2025-11-08
Company data provided by crunchbase