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JPMorganChase · 1 month ago

Client Service Manager - Vice President

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid, Senior Level

$114K/yr - $160K/yr

5+ years exp

JPMorganChase is a leading financial services firm, and they are seeking a Client Service Lead to manage and develop a team of Client Service Account Managers. This role involves providing exceptional client-facing support, building partnerships to understand client needs, and ensuring service excellence while coordinating internally to monitor relationship health.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage and develop a team of Client Service Account Managers (CSAM) through hiring, training, and coaching

Navigate the organization to achieve outcomes for clients and stakeholders

Conduct weekly staff meetings and quarterly check-ins with GCB/Payments Sales partners

Act as a customer advocate to enhance service quality across product and operational areas

Maintain direct client relationships, resolve issues, and monitor client SLAs

Track client requests in real-time and improve case data quality

Analyze client data to identify trends and develop long-term strategies

Perform quality controls, monitor KPIs, and guide product quality control

Serve as a high-level contact with strong product knowledge

Ensure processes align with specifications and meet financial and headcount targets

Qualification

Managerial experienceClient relationship managementTreasury Services knowledgeRisk managementStrategic planningProject managementNegotiation skillsMulti-taskingAnalytical skillsMS Office knowledgeBusiness Applications knowledgeOral communicationWritten communicationTime managementOrganizational skillsProblem-solving

Required

Minimum of 5 years of managerial/leadership experience

5 years in a Service or Client Relationship focused environment

Strong people, project, and risk management skills

Comprehensive understanding of Treasury Services products and market knowledge

Ability to influence others and drive decisions

Negotiation and strategic planning skills

Strong oral and written communication skills

Multi-tasking, time management, and organizational skills

Excellent problem-solving and analytical skills

Working knowledge of MS Office and Business Applications

Preferred

Experience in fostering a diverse and inclusive environment

Ability to perform root cause analysis and guide product enhancements

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3471)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)