Socure · 1 month ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
$125K/yr - $145K/yrSocure is on a mission to verify identities in real-time and eliminate identity fraud. The Senior Customer Success Manager will act as a strategic partner for enterprise customers, focusing on executive alignment, success planning, and ensuring measurable outcomes with Socure's solutions.
Artificial Intelligence (AI)Cyber SecurityFraud DetectionIdentity ManagementInformation ServicesInformation TechnologyMachine LearningPredictive Analytics
Responsibilities
Build trusted relationships with executives and operational stakeholders across customer organizations
Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities
Position our solutions as enablers of the customer’s most strategic business initiatives
Lead joint success planning to align customer goals with solution capabilities
Partner with Solution Consultants to interpret adoption signals and connect them to measurable business outcomes
Provide Account Executives with health insights that inform renewal and expansion strategies
Lead executive business reviews (EBRs) with data-driven updates on ROI, outcomes, and roadmap alignment
Facilitate model governance sessions to ensure transparency, compliance, and confidence in solution performance
Run cross-line-of-business and global alignment programs to unify strategy and execution across customer divisions or regions
Support change management, benchmarking, and operational excellence programs that help customers scale solutions across the enterprise
Promote advocacy by identifying opportunities for customers to serve as references, case studies, or industry champions
Own the holistic view of account health, combining adoption, engagement, and satisfaction data
Identify risks early and orchestrate internal resources to mitigate churn
Provide structured reporting and health insights to customers and internal stakeholders
Ensure customers receive timely support and guidance across all engagements
Take ownership of managing and resolving critical escalations with urgency and transparency
Partner with internal stakeholders to remove friction and ensure seamless customer experiences
Lead complex customer programs and set the standard for strategic enterprise engagement
Channel customer feedback into product innovation and roadmap direction
Mentor junior teammates, fostering a culture of learning and growth
Qualification
Required
Experience in customer success or account management roles, preferably in a technology or SaaS environment
Strong understanding of customer engagement strategies and best practices
Proven ability to build and maintain relationships with executive-level stakeholders
Excellent communication and presentation skills, with the ability to convey complex information clearly
Ability to analyze data and provide actionable insights to drive customer success
Experience leading cross-functional initiatives and programs
Strong problem-solving skills and the ability to manage escalations effectively
Ability to mentor and lead junior team members
Preferred
Experience in the identity verification or fraud prevention industry
Familiarity with predictive analytics and machine learning concepts
Experience with executive business reviews and governance forums
Knowledge of change management and operational excellence frameworks
Company
Socure
Socure is a predictive analytics platform for digital identity verification of consumers.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$744.4MKey Investors
Capital One VenturesAccelSorenson Ventures
2023-03-08Debt Financing· $95M
2021-11-09Series E· $450M
2021-06-03Series Unknown
Leadership Team
Johnny Ayers
Founder & CEO
Matt King
Director, GRC - Public Sector
Recent News
2025-12-25
BiometricUpdate.com
2025-12-21
Washington Technology
2025-12-20
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