Jack Henry · 1 month ago
Technical Support Representative III
Springfield, TX
Full-time
Hybrid
Mid, Senior Level
$52K/yr - $65K/yr
5+ years expJack Henry is a technology company focused on transforming financial services for community banks and credit unions. The Technical Support Representative III will provide level one troubleshooting and support for bank teller software, ensuring efficient transaction processing and customer satisfaction.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
Participates in training programs to continuously improve product knowledge and service skills
May assist in training new employees or serve as go-to person for team members
May perform other job duties as assigned
Qualification
Required
Minimum of five years' experience in a financial institution or technical support role
Preferred
A seasoned, experienced professional with a full understanding of area of specialization
Strong knowledge of the financial industry as it relates to banks and credit unions and teller operations
Strong knowledge of Windows PC with general knowledge of network communications
Strong knowledge of product(s) supported and general knowledge of other core and complimentary products
Able to serve as Subject Matter Expert (SME) on product functionality
Able to use support tools to identify or recreate customer issues
Able to identify and resolve application and service issues
Able to provide outstanding customer service as set forth by corporate policies and standards
Demonstrates excellent communication and customer interaction skills in accordance with SLS policies and guidelines
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase