Qualtrics · 6 hours ago
Experience Management Scientist - CX Center of Excellence
Provo, Utah, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expQualtrics is a leader in Experience Management, creating software for top brands to enhance customer experiences. The Experience Management Scientist will bridge customer insights and business action, designing innovative programs that improve customer experiences and drive loyalty.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Works with journey teams to apply your expertise across program assessment, survey design, closed-loop design, data analysis, financial linkage reporting (in partnership with data analysts), change management and journey mapping
Help internal teams take action on CX data by translating customer insights into business recommendations, building business cases for change, and developing execution plans
Identify opportunities to improve and mature the organization's approaches to customer listening, working with business stakeholders to collect and interpret data and insights
Define and manage CX projects and activities with cross-functional teams, applying CX best practices, identifying risks and issues, and providing timely communications to stakeholders
Work with CX CoE's Engagement Managers to optimize the use of the Qualtrics platform to enable CX impact
Contribute to creating and evolving CX operational standards, processes, and policies to scale and optimize the impact of the CX CoE
Qualification
Required
At least 8 years of CX program design and management experience as either an in-house CX practitioner or as a consultant
Expertise in key experience management competencies including collecting experience and operational data, establishing mechanisms to prioritize and drive improvements, tracking CX efforts against business objectives, activating employees for change, and creating differentiated experiences
Strong understanding of research methodology, survey design, and data collection practices
Strong analytical skills with ability to analyze, interpret, and visually report insights in compelling ways
Strong experience running workshops with stakeholders
Consultative relationship builder who can quickly understand stakeholders' needs and requirements
Well-developed negotiation and problem-solving skills with ability to provide direction without direct authority
Proven track record driving positive organizational change in complex environments
Experience using and deploying Qualtrics XM platform to drive CX outcomes
Preferred
Experience working in a global, enterprise B2B CX program is a plus
Advanced degree in a research or business-centric field is a plus
Benefits
Comprehensive health, dental, and vision insurance plans.
Generous paid time off and parental leave policies.
Learning and development programs to support your professional growth.
Flexible hybrid work model to balance collaboration with remote work.
Employee resource groups and diversity & inclusion initiatives fostering belonging.
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Columbia West
2025-12-13
Company data provided by crunchbase