Levin Furniture & Mattress · 1 month ago
Online Sales Support Representative
Oakwood Village, OH
Full-time
Onsite
New Grad, Entry LevelLevin Furniture & Mattress is seeking an Online Sales Support Representative to provide administrative support to their online sales team. The role involves auditing orders, processing payments, and delivering excellent customer service through various communication channels.
FurnitureRetail
Responsibilities
Processes a high volume of inbound calls, chat feature interactions from website, and other correspondence
Communicates with internal and external customers in a professional, courteous, friendly and empathetic manner
Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.) , while assuming a high level of ownership for customer satisfaction
Consistently meets or exceeds performance standards for service quality, accuracy and volume
Schedules service and delivery appointments
Maintains accurate files and processes in order to maximize productivity
Performs clerical support as needed
Accurately enters information regarding sales transactions and order information into Storis system
Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting
Analyze and investigate suspicious online sales transactions, and address fraudulent activities, ensuring the integrity of sales processes and protecting company revenue
Research all orders that were placed on the website and compare what was inserted into Storis. If any discrepancy makes necessary changes to order and if applicable notify the customer directly
Regularly balance and reconcile accounts throughout the day, monitoring transactions to ensure accuracy, resolving discrepancies promptly, and maintaining up-to-date financial records to support seamless financial operations
Track missing direct ship items/FedEx tracking on direct ship orders
Send correspondence to previous customers that used website to apply for third-party finance or lease-to-own as form of payment via email, text, or phone calls
Fulfillment of orders in Shopify by comparing completed, void, or open orders in Storis. Ensure all complete financed orders are fulfilled to initiate the funding process with third-party vendors
Other duties as assigned
Qualification
Required
High school diploma or equivalent combination of education and experience
Processes a high volume of inbound calls, chat feature interactions from website, and other correspondence
Communicates with internal and external customers in a professional, courteous, friendly and empathetic manner
Answers, investigates, follow-up, and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.), while assuming a high level of ownership for customer satisfaction
Consistently meets or exceeds performance standards for service quality, accuracy and volume
Schedules service and delivery appointments
Maintains accurate files and processes in order to maximize productivity
Performs clerical support as needed
Accurately enters information regarding sales transactions and order information into Storis system
Manage and post sales payments and refunds through the portal, ensuring accurate and timely entry of transactions, reconciling discrepancies, and maintaining detailed records to support financial accuracy and reporting
Analyze and investigate suspicious online sales transactions, and address fraudulent activities, ensuring the integrity of sales processes and protecting company revenue
Research all orders that were placed on the website and compare what was inserted into Storis. If any discrepancy makes necessary changes to order and if applicable notify the customer directly
Regularly balance and reconcile accounts throughout the day, monitoring transactions to ensure accuracy, resolving discrepancies promptly, and maintaining up-to-date financial records to support seamless financial operations
Track missing direct ship items/FedEx tracking on direct ship orders
Send correspondence to previous customers that used website to apply for third-party finance or lease-to-own as form of payment via email, text, or phone calls
Fulfillment of orders in Shopify by comparing completed, void, or open orders in Storis. Ensure all complete financed orders are fulfilled to initiate the funding process with third-party vendors
Other duties as assigned
Excellent verbal and written communication, and listening skills, with the ability to ask relevant questions and handle stressful situations
Basic reading and comprehension skills
Basic numerical reasoning skills
Ability to complete paperwork in an accurate, neat and efficient manner
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customer service skills
Ability to multi-task in a fast paced working environment
Ability to remain in a stationary position for an extended period
Ability to communicate effectively with customers and co-workers
Ability to operate relevant equipment and observe details to complete assigned responsibilities
Preferred
Previous clerical experience preferred
Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred
Company
Levin Furniture & Mattress
Levin Furniture & Mattress has a long history of supporting the communities in which we work and live.
Founded in 1920
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-27Acquired
Leadership Team
Matt Schultz
Chief Executive Officer
Jennifer M.
HR Business Partner
Recent News
Furniture Today
2025-06-16
2025-04-09
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