MyEyeDr. · 2 weeks ago
Workforce Planning Analyst
Raleigh, NC
Full-time
Hybrid
Entry Level
1+ years expMyEyeDr. is a high-growth, premier healthcare company focused on delivering exceptional vision care. The Workforce Planning Analyst will support the design and implementation of the Workforce Management System, ensuring project results are delivered on time while building strong relationships across the organization.
Responsibilities
Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines
Support labor hours and staffing forecasting models utilizing transactional data and time standards to ensure models are based on the specific needs of the business
Coordinate internal Time and Motion studies for office processes to ensure current processes are accounted for and new processes are correctly measured and reflected in the Labor Model
Model the fiscal impact of Work Force Management results, evaluate seasonal fluctuations and assess the need to adjust productivity scales
Partner with Internal Operations to support workload planning and task assignments; leverage Work Force Management to support the task management platform
Build strong relationships with the Internal Operations, Business Intelligence, and field leadership teams to proactively address friction points and/or opportunities
Support project rollout strategies by developing training plans that are intuitive to execute, which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System
Demonstrate the ability to represent the end user perspective when considering systemic changes
Assist in the development, execution, and maintenance of training documentation and operations manuals for operational and system changes
Partner with support teams (e.g., Service Desk, multi-unit managers, etc.) to provide system training to end-users
Support the creation of labor reporting for offices, and multi-unit managers to ensure they have the data to manage payroll, staffing, and scheduling optimization
Focus on exception reporting for offices and multi-unit managers to efficiently identify business opportunities to drive return on investment
Sustain vendor relationships to maintain accountability for project and system deliverables
Partners with office management, as needed, to sustain knowledge of the day-to-day office experience and how to best represent an office perspective
Support of projects and objectives as assigned
Qualification
Required
1-3 years of Workforce Management or Resource Planning experience
1-3 years of experience in healthcare and/or retail operations
Bachelor's degree in Mathematics, Statistics, Finance, or related field, or the equivalent combination of education, training, and experience
Demonstrate a natural curiosity and drive to help leaders solve complex labor and scheduling challenges in a medical/retail environment
Experience in capturing Time and Motion studies and implementation of the applied data in labor modeling
Advanced Excel skills with the ability to use Microsoft Office Products including Outlook, Word, and PowerPoint
Synthesize data sets into clear, actionable insights and communicates findings effectively to stakeholders at all levels of the organization
Ability to learn and adapt to new technologies quickly
Strong analytical skills to identify potential obstacles and/or opportunities to inspire change and drive the business
Strong critical-thinking skills to ensure systems are developed to be effective and efficient
Exceptional customer service skills with the desire to satisfy our internal and external customers
Excellent written and verbal communication skills with the ability to flex to various audiences
Solid time management skills to manage multiple projects; as well as maintain program documentation while meeting deadlines
Ability to manage multiple projects/tasks simultaneously, producing quality work on time sensitive deadlines
Benefits
Career Development and Training Opportunities
Medical and dental coverage
Tax-free savings plans
Life insurance
Vision coverage
Associate discounts on our products
401(k) with competitive company match
Accrue PTO and paid holidays from day one
Company
MyEyeDr.
MyEyeDr. empowers our patients to live their best lives by providing comprehensive eye care and an expansive selection of eye wear solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dianne Hooks
Statesboro General Manager, Licensed Dispensing Optician, CEO Ambassador Circle.
Mary Davis
General Manager, CEO Ambassador
Recent News
Help Net Security
2025-08-19
Company data provided by crunchbase