University of Massachusetts Amherst · 2 weeks ago
Technical & Functional Analyst for Faculty Systems (Hybrid Opportunity)
Amherst, MA
Full-time
Hybrid
Mid Level
4+ years expThe University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access and fuel innovation. The Technical & Functional Analyst for Faculty Systems provides essential support for Watermark Faculty Success and related faculty data systems, ensuring effective system operation, data integrity, and integration with university infrastructure.
EducationHigher EducationUniversities
Responsibilities
Assists in the configuration, implementation, and testing of Watermark Faculty Success and other academic systems to support institutional processes such as Annual Faculty Review (AFR), Annual Librarian Review (ALR), and promotion and tenure reviews
Supports and maintains system integrations and data flows between Watermark and other university systems (e.g., human resources information systems (HRIS), student systems, VIVO) in coordination with campus IT
Works in partnership with IT to develop and execute testing protocols for software upgrades, interface changes, and new features; coordinates with users and technical staff to validate functionality and ensure system reliability
Provides Tier-1 and Tier-2 technical support, diagnosing and resolving issues related to system functionality, data discrepancies, and configuration errors. Escalates complex issues to appropriate technical resources
In collaboration with the Senior Business Analyst and the Office of Faculty Development, develops and delivers training materials and user documentation
Creates and maintains reports and dashboards to support both faculty and administrative needs, including self-service reporting for Annual Faculty Reviews (AFRs) and operational reports used for data validation, system processing, and issue troubleshooting. Ensures report accuracy, clarity, and alignment with institutional data standards
Monitors data integrity across systems and helps implement data quality checks, error handling routines, and documentation of data sources and logic
Participates in functional requirements gathering and collaborates with IT on system testing for new modules under consideration, such as teaching evaluations, workflow, and curriculum management
Collaborates with project teams, faculty, and administrators to ensure systems meet business needs and are used effectively across Academic Affairs
Supports change management efforts through documentation, training, and communication updates as systems evolve
Keeps current with system updates, technologies, and best practices in academic system administration
Participates in campus-wide planning and process improvement initiatives related to academic technology and data systems
Qualification
Required
Bachelor's degree (preferably in computer science, information systems, or a related field) and four (4) years of relevant professional experience; or a Master's degree or higher in computer science, information systems, a related field and two (2) years of relevant professional experience
Experience supporting software platforms in a higher education or complex organizational environment
Familiarity with enterprise systems, web technologies, and data integrations using RESTful APIs or web services
Understanding of data structures, relational databases, and proficiency with SQL
Demonstrated ability to troubleshoot system or data issues and identify root causes
Strong oral and written communication skills with the ability to explain technical jargon to a non-technical audience, use tact, and maintain protection of private and secure information
Ability to work both independently and to be part of an effective team with a highly cooperative and collaborative work style. Willingness to take on a variety of tasks related to the successful operation of the unit and the ability to adapt and work effectively as the unit grows
Strong interpersonal skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents
Independent initiative. Must have the ability to stay on task and work productively with a minimal amount of supervision or guidance
Ability to exercise sound judgment and integrity and maintain confidentiality
Commitment to diversity, equity, and inclusion
Preferred
Experience with Watermark Faculty Success or similar academic systems
Familiarity with reporting tools (e.g., Tableau, Cognos) and ETL platforms (e.g., Boomi, Informatica, MuleSoft)
Knowledge of academic personnel or faculty affairs processes
Experience developing user-facing documentation or training materials
Experience working in Agile or iterative project environments
Company
University of Massachusetts Amherst
The University of Massachusetts Amherst is a public research university offering undergraduate, master's, and doctoral programs.
1001-5000 employees
H1B Sponsorship
University of Massachusetts Amherst has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (69)
2024 (77)
2023 (56)
2022 (79)
2021 (19)
2020 (31)
Funding
Current Stage
Late StageTotal Funding
$137.34MKey Investors
U.S. Department of DefenseU.S. Environmental Protection AgencyThe Howard Hughes Medical Institute
2024-09-18Grant· $7.9M
2024-07-16Grant· $6.37M
2023-11-16Grant· $2.5M
Leadership Team
Christopher Salthouse
Co-Founder Center for Personalized Health Monitoring
Alejandro Reuss
Instructor
Recent News
2025-12-17
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2025-12-03
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