Universal Orlando Resort · 11 hours ago
Technical Lead, Application Delivery & Strategy - New Ventures
Orlando, FL
Full-time
Onsite
Senior Level
7+ years expUniversal Orlando Resort is seeking a talented Technical Lead for Application Delivery & Strategy within their New Ventures technology team. This role is responsible for overseeing the development and management of technology systems in a hospitality environment, ensuring seamless operations and integration of various technological solutions to enhance customer experience and drive business efficiencies.
Entertainment
Responsibilities
Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation
Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies
Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions
Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution
Assist with vendor selection and management including technical oversight of drafting SOW’s, RFP’s, vendor evaluation, budgeting, monitoring work progress from inception to implementation
Lead and mentor a team of IT professionals, including system administrators, developers, and support staff
Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships
Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps
Provide high-level troubleshooting and support for system issues, including after-hours on-call support when necessary
Works with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, PII, PCI, and compliance with GDPR or other relevant data protection regulations
Can create and implement a comprehensive technology roadmap to enhance operational efficiency and customer satisfaction with Architecture and other technology/business partners
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science or Technology is required; or equivalent combination of education and experience
7+ years' experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue
Experience with POS/ERP systems like: Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout
Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking
Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise/Food & Beverage
Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications
Proven successful experience in technical staffing selection and management for a wide range of IT solutions
Strong understanding of networking, servers, and hardware technologies
Experience with cloud services, SaaS applications, and cybersecurity best practices
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase