ACE Hardware · 1 month ago
Assistant Manager (Grand Rapids, MI)
Store 18427 - Grand Rapids, MI
Full-time
Onsite
Mid, Senior Level
$40K/yr - $50K/yr
5+ years expGreat Lakes Ace Hardware is a retail organization seeking an Assistant Manager for their Grand Rapids store. The Assistant Manager will be responsible for ensuring exceptional customer service, achieving sales goals, and managing store operations, including financial management, inventory control, and associate development.
Retail
Responsibilities
Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly. Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process. Fostering Great Lakes Ace Hardware’s ongoing Business to Business strategy
Control and oversee operating costs (utilities, maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Review and escalate Sales Report and P&L concerns to your General Manager regularly. Review department trends and recommend and initiate changes for maximizing goals and objectives. Monitor and allocate payroll according to budget, sales and forecasted customer traffic. Be aware of community and company events, weather, holidays, etc. that will positively or negatively impact sales causing the need to focus on staffing within your store and adjust your payroll accordingly. Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with General Manager
Ensure compliance with all company policies and procedures. Paperwork is to be accurate and completed in a timely manner
Maintain accurate inventory through on‐hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate metrics and deadlines
Responsible for creating an environment that deters internal and external theft. Responsible for increasing associate awareness of their surroundings to prevent and detect shoplifting. Notify District Manager of any inventory and or cash discrepancies as soon as you are made aware
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines; signing, and assortment in all departments; ensure sales floor is adequately stocked
Hire, train and develop retail staff with goals for growth and success in their positions and throughout the company. Provide performance feedback on strengths and opportunities and recognize accomplishments. Delegate responsibilities and tasks to teach and empower your associates
Must have strong and effective oral and written communication skills. Daily huddles must be completed each morning. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization
Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Implement and maintain a neat, clean, and efficient back room with proper product organization and flow. Adhere to all state, federal and corporate safety guidelines
A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends
Supervises up to 20 associates in the store, carrying out supervisory responsibilities in accordance with GLA's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems
Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel
Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor, Human Capital Management (HCM) Software and email
Qualification
Required
Five to seven years related management experience and/or training preferred; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume
Ability to apply concepts of basic addition, subtraction, multiplication and division
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear
The associate frequently is required to climb ladders and stand and reach with hands and arms
The associate is occasionally required to sit and stoop, kneel, or crouch
The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus
Company
ACE Hardware
Now in Afghanistan, Since 1924, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shak Hishmeh
Co-Owner/ Chief Operating Officer
Company data provided by crunchbase