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Peachtree Group · 1 month ago

Director of Operations

Nashville, TN

Full-time

Onsite

Director/Executive

Peachtree Group is seeking a Director of Operations to ensure the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. The role involves managing guest services, maximizing room revenue, and overseeing team member scheduling and recruitment.

Commercial LendingCommercial Real EstateHospitalityReal EstateReal Estate Investment

Responsibilities

Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction

Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count

Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements

Have effective interviewing skills and ability to recruit team members

Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming

Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings

Be able to effectively investigate, report and follow-up on employee and guest accidents