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Lantern · 9 hours ago

Client Success Manager, Emerging Markets

United States

Full-time

Remote

Senior Level

5+ years exp

Lantern is a specialty care platform that connects people with top specialists for various health needs. The Client Success Manager will be responsible for managing relationships with Emerging market clients, ensuring their success and satisfaction with Lantern's products and services.

Health CareHospitalMedicalMedical DeviceMental Health

Responsibilities

Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation

Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills

Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies

Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments

Ensure company and client objectives, expectations, and goals are met

Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities

Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients

Take appropriate and timely steps to resolve service issues

Qualification

Client relationship managementAccount managementProject managementMicrosoft OfficeSalesforceCommunication skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree or equivalent

5+ years of experience of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup

Willingness to travel up to 20%

Proficiency in Microsoft Office (Excel, Word, PowerPoint); Working knowledge of Salesforce; SharePoint experience a plus