Iterable · 1 month ago
Associate IT Support Analyst
Hybrid - San Francisco
Full-time
Hybrid
New Grad, Entry Level
$45/hr - $60/hrIterable is the leading AI-powered customer engagement platform that helps brands create individualized experiences at scale. As an Associate IT Support Analyst, you will provide on-site and remote support to employees, manage user accounts, and resolve technical issues, all while fostering a collaborative and supportive workplace culture.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
Serve as the primary on-site support for SF-based employees and visiting executives, keeping the office running smoothly and creating an environment where people can do their best work
Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the systems they need
Deliver hands-on support for Mac and Windows devices, helping employees quickly resolve hardware and software issues
Partner with the Workplace team to support on-site events and assist with office projects
Conduct onboarding and offboarding in partnership with the People Operations team, ensuring a smooth and positive Day 1 experience for new hires
Document and maintain IT processes and procedures, ensuring they remain up to date and accurate
Capture and share knowledge as you work, contributing to a living knowledge base that helps the team resolve issues more efficiently
Contribute ideas and feedback to ongoing IT improvement efforts, helping refine processes and enhance team experiences
Qualification
Required
Familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) concepts
Experience with—or interest in learning—the admin tools in Zoom, Slack, Gmail, or Atlassian
Some technical background and hands-on experience with printers, Wi-Fi troubleshooting, and basic A/V equipment (such as Neat devices)
Demonstrate excellent customer service by bringing a patient, approachable, and empathetic demeanor to every interaction
Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language
Preferred
Slack Admin, Okta Admin, or Google Workspace Admin certifications
Experience with JAMF and Intune
Apple certifications such as ACMT or ACiT
Benefits
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
Founded in 2013
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Andrew Boni
Chief Scientist
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase