Herschend Family Entertainment · 1 month ago
Water Country - Guest Relations Host - International
Water Country, 2300 Lafayette Road, Portsmouth, NH 03801, United States of America
Full-time
Onsite
New Grad, Entry LevelHerschend Family Entertainment is a leading themed attractions company, and they are seeking a Guest Relations Host to provide exceptional customer service at Water Country. The role involves welcoming guests, addressing inquiries and complaints, and ensuring a positive experience for all visitors.
Media and Entertainment
Responsibilities
Be an ambassador for Water Country and focus on delivering exceptional customer service to prospective and existing guests
Welcome guests to the park in a warm and friendly manner
Serve as primary point of contact for all general park questions and inquiries
Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner
Courteously assist guests with questions and complaints via in-person, telephone, or email communications
Deescalate guest concerns with a positive attitude
Direct and transfer department specific requests to the appropriate manager
Sell and collect tickets and season passes
Utilize Point of Sale (POS) technology to sell tickets, products, and services
Assist with administrative tasks, including reporting, data tracking, and office organization
Provide on the job training to other Guest Experience team members
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
Assist other Guest Experience departments as needed
All other duties assigned by leadership
Qualification
Required
Must be at least 18 years of age to comply with NH Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Preferred
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus
Benefits
Flexible schedule
Ability to cross-train and learn unique skills across various departments
Enjoy free entry to Water Country and select Herschend parks at no cost on your days off
Invitations to exclusive company-sponsored employee events throughout the season
Company
Herschend Family Entertainment
Herschend Family Entertainment develops and operates entertainment, tourism and hospitality properties
Founded in 1950
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Wexler
Chief Executive Officer
Recent News
2025-11-14
2025-10-27
2025-10-16
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