Vi · 1 month ago
Director, Account Management - Healthcare
United States
Full-time
Remote
Director/ExecutiveVi is a company focused on expanding and strengthening relationships with enterprise clients in the healthcare sector. The Director of Account Management will drive revenue growth through client engagement, ensuring customer retention and success while collaborating with internal teams to align strategies with client needs.
Artificial Intelligence (AI)FitnessHealth CareInformation TechnologyLife SciencePharmaceuticalSoftwareWeb DevelopmentWellness
Responsibilities
Own & Expand Client Relationships – Serve as the lead commercial partner for enterprise healthcare clients, engaging directly with key stakeholders
Drive Revenue Growth – Convert 95% of POCs, secure upsells and cross-sells, and contribute to achieving an NRR of 110%+
Ensure Customer Retention & Success – Retain 95% of enterprise customers by delivering exceptional account management and strategic insights
Enterprise Contract Management – Independently manage renewals and expansions of $500K+ ARR contracts, ensuring long-term client partnerships
Strategic Leadership – Develop a playbook for commercial strategy within the wellness vertical, helping shape Vi’s go-to-market approach
Cross-Team Collaboration – Partner with the Client Performance (CP) team to ensure execution aligns with broader commercial goals and that internal priorities reflect client needs
Data-Driven Storytelling – Own the narrative with senior stakeholders, leveraging performance data to showcase the value Vi delivers
Player/Coach Mentality - Proven ability to lead a team and develop team members while owning and driving growth in your own accounts
Qualification
Required
Proven ability to independently renew and expand contracts of $500K+ ARR, with incentives tied to expansion, upsell and renewal
Proven ability to guide clients through complex performance marketing & omnichannel engagement strategies, with a strong understanding of patient acquisition dynamics; experience advising on CRM or call center integration is a plus
Ability to operate with a consultant mindset; experience in consulting is a plus
Experience working directly with VP/C-level stakeholders at enterprise customers
Strong ability to influence both internal and external teams
Highly strategic, intelligent, creative, consultative, and entrepreneurial; able to operate in ambiguity
Ability to navigate complex challenges with a solutions-driven mindset
Company
Vi
The enterprise AI platform powering health Vi has already helped 190M+ people live healthier lives, generated $2B+ in enterprise ROI, and accelerated development of 50+ world-changing drugs.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$147MKey Investors
General AtlanticSquare Peg Capital
2024-06-28Undisclosed· $111M
2018-01-03Series A· $20M
2016-06-05Product Crowdfunding· $0M
Leadership Team
Omri Yoffe
Founder & CEO
Spencer Honeyman
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase