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Mindray North America · 1 month ago

Credit & Collections Analyst - Mahwah NJ

Mahwah, NJ

Full-time

Onsite

Mid Level

$70K/yr - $85K/yr

3+ years exp

Mindray North America is a global leader in medical technology, and they are seeking a Credit & Collections Analyst to maximize cash flow and minimize days sales outstanding for customer accounts. The analyst will manage credit reviews, data integrity, payment applications, and collection activities while collaborating with various internal teams.

Health CareManufacturingMedical Device

Responsibilities

Collect receivables for assigned accounts to keep past-due balances under 90 days and improve overall cash flow and DSO

Communicate daily with customers by phone and email; maintain professional, timely responses to all inquiries

Record all collection attempts and correspondence in credit systems in real time to ensure complete account history

Resolve issues involving credit holds, tax questions, account setup details, missing invoices, PODs, and other documentation

Reconcile assigned accounts monthly and provide customers with up-to-date statements

Apply payments accurately; partner with Sales Support on incoming credit card transactions

Work with the A/R Accountant to research and apply payments sitting in miscellaneous accounts

Release orders on credit hold daily and provide weekly reporting for revenue and shipment meetings

Prepare and process approved write-offs and refunds

Maintain accurate, compliant customer data, including credit limits, tax information, and account setup details

Gather and verify required documents for new and existing customers prior to account creation

Enter and update Bill-To and Ship-To accounts, including FedEx/UPS account numbers

Monitor data quality and ensure customer information remains current and consistent across systems

Review financial statements, credit reports, and trade references to recommend appropriate credit limits

Update credit files annually—or every 6 months for high-risk accounts—to reflect payment history and current exposure

Keep all credit files active, accurate, and not older than one year

Communicate regularly with customers and internal partners to ensure high satisfaction and timely resolution of issues

Support the Credit Manager on special projects and escalated issues

Assist with SOX, external audits, and ad-hoc reporting

Collaborate with internal teams to resolve disputes and facilitate faster payment

Qualification

Collections experienceSAPSAP HANAAdvanced Excel proficiencyCustomer data governanceHighly organizedProactiveCommunication skillsTeam collaborationDecision making