Nice CXone Developer jobs in United States
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TekJobs ยท 1 month ago

Nice CXone Developer

positionPlano, Texas, United States
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date10+ years exp

TekJobs is seeking an experienced NICE CXone Developer with over 10 years of experience in designing, developing, implementing, and supporting cloud-based contact center solutions. The role involves creating IVR and ACD call flows, developing integrations using NICE CXone APIs, and configuring contact center platforms.

Computer Software

Responsibilities

Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic
Build, test, and deploy CXone routing scripts, workflows, and automation processes
Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules
Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors
Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows
Ensure secure data transfer and compliance across systems
Configure users, skills, campaigns, call queues, and channel settings
Manage and optimize contact center KPIs, routing strategies, and reporting dashboards
Support workforce schedules, QM evaluations, and performance analytics
Troubleshoot CXone platform issues, script errors, API failures, and routing logic
Perform system updates, enhancements, and ongoing optimizations
Collaborate with cross-functional teams (Ops, QA, Network, Product)
Create technical documentation for scripts, integrations, and platform configurations
Ensure solutions follow industry best practices for scalability, reliability, and security

Qualification

NICE CXone StudioAPI integrationsCloud-based solutionsRESTful web servicesCRM platformsTroubleshootingTechnical documentationCross-functional collaboration

Required

10+ years of experience in design, develop, implement, and support cloud-based contact center solutions
Strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows
Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic
Build, test, and deploy CXone routing scripts, workflows, and automation processes
Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules
Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors
Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows
Ensure secure data transfer and compliance across systems
Configure users, skills, campaigns, call queues, and channel settings
Manage and optimize contact center KPIs, routing strategies, and reporting dashboards
Support workforce schedules, QM evaluations, and performance analytics
Troubleshoot CXone platform issues, script errors, API failures, and routing logic
Perform system updates, enhancements, and ongoing optimizations
Collaborate with cross-functional teams (Ops, QA, Network, Product)
Create technical documentation for scripts, integrations, and platform configurations
Ensure solutions follow industry best practices for scalability, reliability, and security

Company

TekJobs

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TekJobs Is One of the Leading Job Portals Based in USA.
dateFounded in 2013
location
Coppell, Texas, US
people-size51-200 employees
web-link
https://www.tekjobs.net/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase