Rx.Health (Commure Engage) ยท 1 month ago
Operations Manager, Scribe Note Quality
Mountain View, CA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $120K/yr
2+ years expCommure is a company focused on simplifying healthcare through innovative AI solutions. The Operations Manager for Mid-Market Scribe Note Quality will oversee the experience of AI-assisted clinical notes, analyze retention metrics, and collaborate with various teams to enhance note quality and provider satisfaction.
Health CareHealth InsuranceHospitalLife Science
Responsibilities
Proactively monitor note retention metrics and collaborate with the Customer Success team to anticipate and address provider challenges with AI note quality
Collaborate directly with providers to gather feedback on AI-generated notes and identify pain points and feature requests
Translate provider feedback into actionable improvements for templates, prompts, and workflows
Architect and build internal tools to collect, visualize, and monitor AI note retention metrics in real time
Develop and maintain classification engines (rule-based or ML-driven) to automatically categorize provider edits by type (content, formatting, clinical corrections)
Implement and optimize ETL pipelines that aggregate edit logs, apply categorization logic, and feed results into dashboards or data warehouses
Ensure tooling is scalable, maintainable, and integrates seamlessly with existing data platforms and analytics frameworks
Work hand-in-hand with Product Managers on roadmap prioritization driven by quantitative impact
Partner with Engineering to translate high-impact edit patterns into product or workflow enhancements (e.g., smarter prompt templates, UI tweaks)
Manage an offshore team responsible for extracting and processing EMR data to support note quality analysis
Define productivity benchmarks, monitor performance metrics, and implement process improvements to ensure timely and accurate data delivery
Oversee quality assurance processes for their work, including validating data accuracy, completeness, and compliance with client and regulatory standards
Provide training, feedback, and development plans to maintain high team performance and data integrity
Qualification
Required
2-4+ years in operations, analytics, or process improvement roles, ideally within healthcare technology or AI-driven products
Demonstrated experience defining KPIs, building dashboards, and presenting data to senior stakeholders
Strong analytical toolkit: SQL, Python, and the ability to translate data into clear, actionable insights
Track record of owning end-to-end projects: scoping requirements, running pilots, iterating based on feedback, and scaling successful solutions
Excellent communication skills, with the ability to bridge technical and non-technical audiences
Preferred
Familiarity with clinical documentation workflows or EHR integrations is a plus
Company
Rx.Health (Commure Engage)
๐๐โ๐ซ๐ ๐๐ฑ๐๐ข๐ญ๐๐ ๐ญ๐จ ๐ฌ๐ก๐๐ซ๐ ๐ญ๐ก๐๐ญ ๐๐ฑ.๐๐๐๐ฅ๐ญ๐ก ๐ข๐ฌ ๐ง๐จ๐ฐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ซ๐ ๐๐ง๐ ๐๐ ๐, ๐๐ฑ๐ฉ๐๐ง๐๐ข๐ง๐ ๐จ๐ฎ๐ซ ๐๐๐ฉ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐ซ๐๐๐๐ก!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.
11-50 employees
H1B Sponsorship
Rx.Health (Commure Engage) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Early StageTotal Funding
$2.25M2023-10-31Acquired
2018-09-05Seedยท $2.25M
Leadership Team
Sarthak Kakkar
CTO
Gaurav Narang, PhD
Chief Operating Officer
Company data provided by crunchbase