Index Exchange · 12 hours ago
Technical Account Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $150K/yr
3+ years expIndex Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. The Technical Account Manager will oversee the complete lifecycle of a Marketplace customer, providing technical support and strategic planning to improve client relationships and business growth.
AdvertisingAdvertising PlatformsDigital MediaEnterprise SoftwareInternet
Responsibilities
Technical Account Manager will oversee the complete lifecycle of a Marketplace customer from technical validation precontract and support our sales team in technical pitches, including onboarding and integration project management, through to daily management, strategic planning and continue to find opportunities to grow the client’s business with Index Exchange
Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings
Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks
Serve as a consultant to our most strategic marketplace partners and provide solutions to address their business challenges and objectives and identify opportunities
Developing a deep technical understanding of Index’s product offerings to participate in experimentation, release, development, and building of new features
Maintain knowledge of current industry trends, integration protocols, and technical specs and update document best practices accordingly
Define playbooks for internal and external teams to execute, integrate and migrate new and existing partners to new product offerings
Working with our developers to build new tools to improve operational efficiency and troubleshooting
Perform operational tasks, performance monitoring, escalated troubleshooting, and supporting customers to build on top of our APIs and utilize Salesforce to ensure tracking and all account information is consistently updated and maintained
Regional travel to connect with team members and clients will be expected
An escalation point of contact for our internal teams for technical issues, product-related questions, and implementation best practices
Qualification
Required
3+ years' experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role
Advanced knowledge of Open RTB specifications and requirements related to 'deals,' DSP / Adserver methodologies across all channels/formats
Ability to understand Rest API documentations and use related API services
Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes
Advanced problem solving, critical thinking, and analytical skills
Ability to learn and scrape KAFKA topics and parse Audit log data
Experience managing large projects with multiple cross-functional stakeholders in different global regions
Advanced presentation and communication skills
Ability to think creatively and outside the box
Strong attention to detail and professional work ethic
A proficiency for data-driven decision making
Ability to work in both collaborative and independent settings while remaining responsible, enthusiastic, proactive, and self-motivated
In-depth knowledge of the online advertising industry, including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology
Preferred
Management experience
Buy-side and campaign optimization knowledge
Familiarity with Kafka and other data streaming technologies a plus
Familiarity with BI (Business Intelligence) tools like Looker and Redash
Highly motivated self-starter with a persuasive and success-driven personality
Automation and scripting experience
Benefits
Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Bi-weekly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Company
Index Exchange
Index Exchange is an exchange technology, enabling digital publishers and suppliers to sell ad impressions programmatically and in realtime.
501-1000 employees
H1B Sponsorship
Index Exchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Andrew Casale
President & CEO
Mike McNeeley
Senior Vice President, Product
Recent News
2026-01-06
Business Wire
2025-12-09
Company data provided by crunchbase