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Mercantile Bank · 1 month ago

Mortgage Loan Operations Specialist I

Alma, MI

Full-time

Onsite

Entry Level

1+ years exp

Mercantile Bank is Michigan's largest community bank, dedicated to building strong relationships and serving diverse communities. The Mortgage Loan Operations Specialist I will ensure seamless onboarding of consumer loans, process loan records, analyze reports, and provide customer support in a dynamic environment.

BankingFinancial ServicesLendingMobile Apps

Senior Management

Responsibilities

Process and Maintain Loan Records: Onboard consumer loans into the core banking system accurately, perform loan account maintenance, and address non-posted transactions using mortgage software and Microsoft Excel

Analyze Reports and Reconcile Ledgers: Review system reports, research and resolve discrepancies, and ensure accuracy by reconciling departmental general ledgers

Provide Customer Support and Communication: Handle internal and external inquiries by phone, offering clear and timely assistance on loan-related matters while fostering effective communication

Qualification

Banking operations experienceLending regulations knowledgeMortgage loan documentationAccounting backgroundMicrosoft Excel proficiencyAnalytical skillsProblem-solving skillsEffective communicationAttention to detail

Required

1-3 years job related experience in the following areas: banking operations or a similar role

Accounting background

Proficient knowledge of computer programs such as Microsoft Office

Lending regulations and mortgage loan documentation

Preferred

Experience in bank loan operations, including loan loading and maintenance

Understanding of lending regulations and mortgage loan documentation

Benefits

Competitive compensation

Bonus opportunities

Best-in-class benefit options

Minimum of 3 weeks' vacation

Sick time

11 paid holidays

Generous 401k match of 5%

Company paid life insurance

Tuition reimbursement

IVF and adoption assistance

Zero-interest loans for fitness equipment and business attire

Discounted bank services

Employee stock purchase plan

529 savings plans

Health savings accounts

Flexible spending accounts

Legal protection

Exceptional training and development opportunities

Encouragement to connect with community through volunteer opportunities

Company

Mercantile Bank

Mercantile Bank of Michigan was founded in 1997 by Directors and Bankers who firmly believe that customers, employees, and the communities they live in, are best served by financial institutions with local roots.

Founded in 1997

Grand Rapids, Michigan, USA

501-1000 employees