JPMorganChase · 2 weeks ago
Vice President, Client Success Team Lead - Chase Media Solutions
New York, NY
Full-time
Onsite
Mid, Senior Level
$120K/yr - $155K/yr
5+ years expJPMorganChase is a leading financial services firm that aims to create engaged, lifelong relationships with its customers. The Vice President, Client Success Team Lead will lead a team focused on maximizing revenue growth and retention through an engaging client experience for brands and agencies via the Chase Offers platform.
Asset ManagementBankingFinancial Services
Responsibilities
Build out the Client Success function for Chase Media Solutions
Lead a team of client success managers and associates to deliver excellent service to clients
Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
Implement approach to resolving client issues and escalations
Develop and maintain a strong understanding of key vertical market trends and customer opportunities
Represent Chase Media Solutions at events and serve as a brand and business ambassador
Qualification
Required
5+ years of account management experience within the digital media or performance marketing industry
2+ years of account management leadership experience
Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Preferred
Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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