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Saxbys · 1 month ago

Area Operations Manager

Bowie, Maryland

Full-time

Onsite

Mid, Senior Level

2+ years exp

Saxbys is looking for an Area Operations Manager (AOM) to oversee the success of their assigned cafes through team development, community leadership, and financial management. The AOM will support and coach Student Cafe Executive Officers while ensuring operational excellence and maintaining high standards of guest experience.

CateringCoffeeFood and BeverageRestaurantsRetail

Work & Life Balance

Responsibilities

Ensure the team is fully staffed to meet operational demands and identify and develop exceptional talent for leadership roles

Conduct regular quality assurance checks, audit performance to look for and correct inconsistencies in execution, and maintain a culture of hospitality within the cafe

Remain up-to-date on all cafe operations in order to train and coach on all cafe roles

Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members are following all listed steps

Ensure SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary, as well as advise and assist with involuntary terminations

Hold SCEOs accountable to consistent communication channels with their team

Review, provide feedback, and approve weekly schedules to ensure labor hours are both aligned with demands and stay within budgeted expenses

Coach SCEOs on how to read and act upon Profit & Loss statements, and present and defend P&L during reviews for assigned cafes

Produce and assign Labor Models to assigned cafes

Ensure accuracy in inventory counts and review and approve Orders & PARS Inventory Worksheet for all assigned cafes

Represent Saxbys as the main point of contact for landlords, facilities, maintenance, aux service, etc. to ensure day to day operations run smoothly and maintain Campus Resource Guide with up-to-date information

Manage café setup and initial grand openings as the Operations lead, working closely with all departments to ensure a successful start

Stay current with industry trends, local competitors, and community updates that may have an impact on the business in order to take a proactive approach when it comes to managing cafe operations

Provide intel on opportunities on campus through research and communication with partners

Support SCEO through the refinement of the Campus Marketing Plan to focus efforts on highest potential ROI and ensure execution of key dates and deliverables

Assist with academic partners, requested reports, and special projects

Nominate, vet, and assist internal candidates in the SCEO pipeline, complete final interviews for candidates, and effectively communicate hiring needs to Campus Recruiters

Participate and collaborate on initiatives to increase the candidate pool

Qualification

Foodservice managementMulti-unit managementFinancial managementTeam developmentGuest experienceServant leadershipCommunicationAdaptability

Required

2+ years of foodservice management experience OR a minimum of 6 months as a Saxbys CEO or SCEO or Certified level team member

Excellent written and verbal communication skills

Outstanding passion for hospitality and servant leadership

Experience managing teams and processes effectively

Ability to travel up to 80% of the time

Valid drivers license

Able to stand, walk, and smile for extended periods of time

Able to stoop and kneel

Push, pull, lift or carry up to 35 lbs

Ascend or descend ladders, stairs, ramps

Preferred

Multi-unit management experience a huge plus

Company

Saxbys

Glassdoor3.9

Saxbys is a national education company – disguised as a coffee company – on a mission to Make Life Better by supporting and empowering the next generation of leaders and entrepreneurs through experiential learning.

Founded in 2005

Philadelphia, Pennsylvania, USA

501-1000 employees