Apply on Employer Site

Peoples Security Bank & Trust · 1 month ago

Client Services Center Representative

Hallstead, PA

Full-time

Onsite

Entry Level

1+ years exp

Peoples Security Bank & Trust Company is a community-focused bank dedicated to building trust with its customers. The Client Services Center Representative provides telephone and email support to customers and branch staff, utilizing a full range of bank products and services to enhance customer relationships and ensure satisfaction.

BankingFinancial ServicesInsurance

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions and appropriate follow-up

Direct telephone calls to the proper individuals or department in the Bank where the need can be satisfied

Provides direct service to the customer as appropriate, i.e., utilizes computer to determine account balance or loan balance, describes and sells products and services of the Bank, etc

Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; informs caller of products; refers customers to appropriate sales staff; maintains current knowledge of new products, identify product needs of customer to build relationships

Maintains awareness of various Bank functions in order to provide assistance to customers in areas of Online Services, Loans, Debit Card, and ATM support

Reports suspected Elder abuse and/or suspicious activity to bank Security Officer

Ongoing education and training to improve knowledge and performance of bank products and customer service. Stays educated in awareness of elder abuse, Identify theft and any other fraud activity

Qualification

Customer serviceInterpersonal relationsProblem solvingMicrosoft OfficeBilingual English/SpanishAnalytical skillsTechnical skillsTime managementProject management

Required

A High school diploma or equivalent required

Must demonstrate excellent customer service, interpersonal relations and communicative skills

Good mathematical skills

Good time management skills

Moderate problem solving and analytical skills

Project management skills

Moderate PC skills

Moderate technical skills including Microsoft Office Excel, Word, One Note and PowerPoint

A minimum of one (1) year of related experience normally required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position

Preferred

Specialized bank operations training/education preferred

Bilingual English and Spanish a Plus

Benefits

College Tuition Reimbursement Benefit

Medical Plans

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

401(K) Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Banking Classes

Internal Advancement Opportunities

Paid Volunteer Time Off

Company

Peoples Security Bank & Trust

Peoples Security Bank & Trust has become one of the largest independent community banks in eastern Pennsylvania with a footprint stretching through Pennsylvania, New York, and New Jersey.

Founded in 1905

Scranton, Pennsylvania, USA

201-500 employees