LAcarGUY · 1 month ago
Automotive Service Advisor
Kia Santa Monica
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $150K/yrLaCarGuy is seeking Automotive Service Advisors for Kia Santa Monica, who are passionate about cars and delivering exceptional customer service. The role involves ensuring a positive service experience for customers by effectively communicating their needs to technicians and promoting service sales.
AutomotiveLogistics
Responsibilities
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication
The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
Follow the progress of service repairs and provide customers with timely updates
Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints
Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership
Qualification
Required
Strong communication, upselling, and customer service skills
Motivated individuals with the drive to succeed and grow
Ability to ensure an exemplary experience for the service customer
Ability to prepare accurate Repair Orders showing time, cost and labor estimates
Ability to verify warranty and service contracts and review with clients
Ability to promote the sale of labor, parts and accessories
Ability to follow the progress of service repairs and provide timely updates
Ability to ensure high levels of customer service and retention
Ability to take ownership of the customer's experience
18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen
Preferred
Customer service or sales experience
Automotive experience is a plus
Strong communication and interpersonal skills
Dedication to delivering exceptional customer service
Valid driver's license and acceptable driving record
Benefits
Medical, Dental and Vision Plans
Short and Long-Term Disability
Paid Holidays & Paid Time Off
Paid Life Insurance
401(k) Retirement Plan
Employee Assistance Plan
Paid Training
Company
LAcarGUY
LAcarGUY is a car dealership specializing in Lexus, Toyota, Scion, and Volkswagen models in Santa Monica.
Founded in 1964
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
James Hartzberg
Chief Operating Officer
Meghan Simpson
Chief Marketing Officer
Recent News
2025-11-08
Automotive News
2023-12-25
Santa Monica Daily Press
2023-12-25
Company data provided by crunchbase