Maybern · 1 month ago
Head of Professional Services
New York Office
Full-time
Onsite
Director/ExecutiveMaybern is transforming the way private fund managers effectively manage their funds through cutting edge technology. They are seeking a Head of Professional Services to build, scale, and lead their Implementation function while being hands-on in complex, technical implementations.
FinanceFinancial ServicesFinTechReal Estate
Responsibilities
Create the backbone of our Implementation organization, including:
Design standardized workflows for discovery, solution design, configuration, and go-live
Build repeatable playbooks, milestone frameworks, templates, and client-facing communication structures
Create dashboards, early-warning indicators, risk scoring, and reporting cadences for a high-visibility implementation portfolio
Define KPIs, SLAs, throughput models, and forecasting methodologies
Implement systems that monitor portfolio health, surface risk early, and support fast intervention
Drive continuous improvement through structured retros, post-mortems, and feedback loops with Product and Engineering
Roll up your sleeves to diagnose and stabilize complex or troubled implementations; travel onsite when needed
Lead and Develop the Implementation Team
Build and lead the Implementation team; define clear ownership splits between Managers, Analysts, and leadership
Build onboarding programs, learning materials, and enablement tools for Implementation Managers and Analysts
Maintain consistent, high-quality delivery across all client engagements using the systems and methodologies you develop
Foster a culture where leaders are operators, not just overseers—modeling hands-on problem solving and client engagement
Partner Cross-Functionally to Improve Product & Client Outcomes
Collaborate with Product, Engineering, and CS on escalations, client edge cases, and complex workflows
Translate implementation learnings into actionable product enhancements, schema improvements, and roadmap insights
Establish a seamless partnership with Customer Success to ensure smooth handoffs from go-live through ongoing value realization
Qualification
Required
Experience leading a Professional Services or Implementation organization in highly complex domains
Experience managing a portfolio of 20–30 implementations without relying on large-team delegation models
Experience from consulting or systems integration (Accenture, Deloitte, etc.) and also operated in smaller environments where you personally delivered work
Ability to build onboarding programs, enablement materials, and training frameworks for technical implementation teams
Excitement to build a function from the ground up and create a world-class delivery engine at a fast-scaling startup
Desire to own the systems, processes, and operational foundation that will scale Maybern's client delivery for years to come
Preferred
Strong leader and team developer who inspires and motivates the team through clear vision and decisive action
Hands-on operator who is comfortable designing org-wide processes and jumping into the details to solve client challenges
Operationally and technically fluent with an understanding of software configuration, financial or operational systems, and translating business workflows into scalable technical solutions
Comfortable building in ambiguity and thriving in environments where playbooks don't exist yet
Benefits
Comprehensive healthcare benefits
Maybern covers 100% of medical, dental, and vision premiums
HSA & FSA plans
Paid parental leave
Flexible PTO / sick leave
WFH as needed to fit your needs
401k
Company
Maybern
Maybern is a fintech company that focuses on transforming fund operations for private capital markets.
Founded in 2020
51-200 employees
H1B Sponsorship
Maybern has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$89.94MKey Investors
Battery Ventures
2025-11-13Series B· $50M
2024-12-30Series A· $14M
2022-05-23Series Unknown· $25.94M
Leadership Team
Ross Mechanic
Co-Founder/CEO
Ashwin Raghu
Co-Founder / CTO
Recent News
2025-12-10
Sourcery
2025-11-21
2025-11-19
Company data provided by crunchbase