This job has closed.

Liberty Diversified International · 3 weeks ago

Customer Project Specialist

Rock Island, IL

Full-time

Onsite

Mid Level

$72K/yr - $90K/yr

3+ years exp

Liberty Diversified International is a privately held company that operates in the corrugated box manufacturing industry. The Customer Project Specialist plays a crucial role in managing new business account transitions and product development timelines, ensuring successful and profitable launches of new items.

Packaging Services

Hiring Manager

Stephanie Smith

Responsibilities

Lead sales representatives and customer partners through definition and completion of project requirements and objectives (e.g. new customer onboarding, new product development, cost savings initiatives, existing product revision, etc.); develop project plans, timelines, and deliverables to ensure smooth project execution

Manage Workflow process by initiating new items, building specs, proofing, estimating costs, calculating pricing, and ordering tooling and other production supplies

Leverage systems and standard work procedures to generate build specifications for new corrugated products, considering customer requirements, technical feasibility, and manufacturing capabilities

Utilize product knowledge, manufacturing processes, and established tools to prepare detailed cost estimates and pricing for projects based on established pricing strategies and customer requirements. Balance pricing and estimating responsibilities with internal margin improvement initiatives. Ensure alignment with pricing function for atypical situations

Collaborate with suppliers to obtain quotes and place orders for tooling and materials as needed

Serve as the main point of contact for customers through the new item lifecycle: establish quotes, provide regular updates on project status and timelines, and resolve issues that arise

Coordinate with Design on structural optimization and art/graphics integrity as needed

Engage with Production and Scheduling teams as needed during box structure design and routing to machines, ensuring maximum efficiency of equipment and minimal waste

Collaborate with sales and customer service teams to ensure excellent customer satisfaction (e.g. ensuring accounts and items are set up timely and accurately, achieve successful transitions, and alignment with customer agreements, etc

Own customer scorecard for assigned client groups. Ensure metrics (OTD, quality PPM, NCR, Credit spend, cost savings progress) are tracked and updated. Lead internal and external scorecard meetings to hold business accountable for delivery

Manage project flow and deliverables associated with cost savings commitments, ensure cost savings commitments remain on track and that all internal and external partners are included in status updates

Other duties, as assigned

Qualification

Product DevelopmentPricing ExperienceProject ManagementManufacturing ExperienceCustomer-Facing ExperienceProactive ApproachComputer SkillsCommunication SkillsTime ManagementDetail OrientedOrganizational SkillsCollaboration Skills