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The New School · 1 month ago

Development Associate, Gift Administration

A - 66 West 12th Street

Full-time

Hybrid

Entry Level

$66K/yr - $67K/yr

1+ years exp

The New School is a progressive educational institution located in New York City, offering a unique blend of creativity and innovation. The Development Associate will support the Director of Gift Administration by managing donor records, ensuring accurate processing of contributions, and collaborating with various departments to maintain data integrity within the Salesforce system.

EducationUniversities

Responsibilities

Provides a high level of customer service when responding to requests from internal and external stakeholders

Represent the University and the DAE in a positive and professional manner by addressing questions, requests, and concerns received through email, in person, or via the phone hotline

Provides quality service and support to DAE colleagues, institutional partners, and donors in areas including but not limited to gift entry, gift accounting, and stewardship

Takes a leadership role in gift entry, especially during periods of increased activity; provides gift entry coverage during Director of Gift Administration’s vacation time and other absences

Reviews and checks data standards for gift and biographical information received from other system interfaces

Regularly updates contact, demographic, gift, and biographical information for alumni, donor, parent, and friend records in the Salesforce database

Perform daily proofing of gifts and grants entered on the same day and generate Salesforce reports to actively identify potential administrative errors

Collaborates with the Advancement Services team to verify the accuracy of data entry on a weekly basis

Assists in maintenance of operating procedure documents to support department activities and increase productivity and quality assurance of gift processing

Works on custom data integrity projects and other development projects as assigned, utilizing an enhanced knowledge and skill sets focused on accurate and timely gift processing

Analyzes and identifies opportunities for process improvements to improve efficiency and data quality

Participates in the evaluation and testing of database updates and improvements, particularly the interfaces between DAE and Finance systems

Assist the Assistant Vice President, Advancement Services and/or the Senior Manager, Development Operations as needed on cross-departmental projects

Other duties as assigned

Qualification

SalesforceData managementGoogle SuiteProject managementCustomer serviceAnalytical skillsProofreading skillsHigher education experienceFundraising knowledgeAccounting principlesWriting skills

Required

Bachelor's degree or equivalent combination of education and experience

At least one (1) year of demonstrated experience and comfort navigating complex databases and portals and performing data entry with minimal error rate

Proven proficiency with Google Suite

Proven experience managing complex projects. Ability to work in a fast-paced environment, highly organized with excellent customer service skills, while meeting deadlines

Ability to multi-task and manage competing priorities

Utilize analytical skills, while being a strategic thinker when reviewing data. Exercises good judgment and discretion with sensitive and confidential information