Walgreens · 2 months ago
Customer Quality Advocate
19920 66TH AVE S,KENT,WA,98032-00000-01412-M
Full-time
Onsite
New Grad, Entry Level
$27.81/hr - $40.77/hrWalgreens is a leading pharmacy and retail company serving nearly 9 million customers daily across its extensive network of stores. The Customer Quality Advocate role focuses on resolving patient prescription concerns, conducting compliance and quality audits, and training site leaders on safety topics to ensure regulatory satisfaction.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Resolves inquiries from stores regarding urgent patient prescription situations (i.e. stores missing prescriptions, incorrect quantity concerns, etc.)
Communicates quality incidents to operations leaders and proactively coordinates mitigation efforts with business partners
Provides accurate reporting and analysis of site compliance, quality, and safety to leadership
Audits processes (such as ensuring prescription quality, regular assessment of patient safety and completes monthly compliance audits) for accuracy and adherence to standard operating procedures
Suggests improvements based on findings from audits and quality incidents
Collaborates to share and adopt best practices with other sites to mitigate future concerns and incidents
Conducts Ad hoc analysis and reporting including site wide interpretation
Creates charts and graphs illustrating trends, distribution and correlations for management presentations
Collaborates and assists leaders in training for quality, compliance and safety topics
Qualification
Required
Intermediate level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table)
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience using business analytical skills including facilitating requirements sessions and documenting activity workflows and business requirements
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state)
Preferred
Experience with Walgreens Retail, Pharmacy and/or centralized processes
Intermediate level skill in SQL (for example: create complex queries using nested SELECT statements, simplify queries by creating new views, deleting and altering tables, using Boolean logic, working with NULL values and/or constructing queries)
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
Founded in 1901
10001+ employees
H1B Sponsorship
Walgreens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase