Akicita Federal · 1 month ago
Information Technology Specialist
Santa Fe, NM
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expAkicita Federal, LLC is a provider of IT support services to healthcare facilities. The Information Technology Specialist is responsible for systems administration, network support, VM cloud server operations, helpdesk troubleshooting, and IT security compliance for the Santa Fe Indian Health Center and its satellite clinics.
ConsultingCyber SecurityInformation TechnologyProject Management
Responsibilities
Manage and maintain Windows systems, applications, and platforms supporting RPMS and EHR systems
Configure, install, and rebuild servers, peripherals, directories, storage, and services according to IHS standards
Maintain installation and configuration procedures and contribute to system standards
Recommend and implement automation and administration innovations
Configure, monitor, and troubleshoot virtual machine cloud environments
Manage system security, backups, and disaster recovery processes
Perform routine and advanced maintenance ensuring availability and performance of VM-based systems
Diagnose and resolve software, hardware, and network issues for end-users
Provide in-person and phone support
Evaluate and manage tickets, communicate with users, and escalate to Tier 2 as required
Train staff on IT systems and applications as needed
Identify and resolve network connectivity, performance, and security issues
Assist SFIHC and Albuquerque Area IT staff with network troubleshooting and optimization
Perform routine network performance reviews and maintenance activities
Perform system monitoring, verifying integrity and availability of all hardware, servers, network resources, and processes
Conduct security monitoring and ensure compliance with IHS IT security policies
Manage backup operations, validate data integrity, and execute required purging procedures
Perform OS patches, upgrades, and configure new services
Optimize CPU, memory, and disk utilization based on operational needs
Maintain data-center monitoring of equipment
Create, modify, and delete user accounts in Active Directory
Ensure adherence to all HIPAA, Privacy Act, and IHS policies in handling sensitive information
Submit weekly hours/timesheets for COR approval
Work independently, providing technical guidance to IHS staff when necessary
Participate in required meetings, orientations, and training as mandated by IHS
Qualification
Required
Bachelor's Degree in Computer Science or equivalent field (required)
Proof of degree required prior to assignment
5+ years VM cloud server experience (required)
5+ years Network Administration experience (required)
5–10 years Helpdesk / IT Support experience
3–10 years IT Specialist experience
2–5 years SharePoint Server experience
VM Cloud Server Professional Certification
Certified Network Specialist (CNA)
Valid driver's license (may operate GSA vehicles)
Ability to pass Level I & II background investigations per Public Law 101-630 (Indian Child Protection & Family Violence Act)
Immunization compliance (MMR, Varicella, TB screening, Hepatitis B, Influenza, Tdap)
Must complete mandatory training (ISSA, Child Protection, Trauma-Informed Care, FWA training)
Must obtain fingerprint clearance prior to start (processing may take up to 6 months)
Must wear government-issued ID badge and comply with all IHS conduct standards
Preferred
Experience with EHR/RPMS systems (preferred)
2–5 years VOIP phone applications experience
Company
Akicita Federal
Akicita Federal specializes in medical staffing, information technology, cybersecurity, and construction project management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Shvenderman
Chief Executive Officer
Andrew Young
Chief Operations Officer
Company data provided by crunchbase