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DH Pace Company, Inc. · 2 days ago

Commercial Service Supervisor - Entry Door Division

San Antonio TX

Full-time

Onsite

Mid Level

DH Pace Company is a family-owned business and an industry leader in the distribution and installation of door products. They are seeking a Service Supervisor to manage technicians, enhance customer service, and streamline operations in a fast-paced environment.

Building MaterialConsulting

Responsibilities

Assist with daily scheduling of all jobs; ensuring customers’ preferences are met

Provide immediate problem-solving assistance to office staff or service technicians

Constantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitability

Track for jobs completed and place follow up calls to customers to ensure expectations were met

Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing

Responsible for timely completion of all administrative paperwork associated with this position

Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary

Participate in planning process and establishing department goals and objectives

Other duties assigned by manager

Qualification

Management experienceTechnical applicationsMicrosoft OfficeMechanical systemsEffective communication

Required

Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience

Experienced using Microsoft Office applications

Must have a valid driver's license and a good driving record

Ability to effectively communicate with the customer and represent the company in a professional manner

Strong aptitude for technical applications and mechanical systems

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire